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shirlzvia Google

3 months ago

Their floors and benches are wet and their changing rooms don't have door handles nor hooks to hang bags when changing your kids. We've had multiple occasions with last minute cancelations, changing instructors, and changing area's in the pool. It's annoying. No supervisors to talk to, only the front desk who can't really answer questions or handle anything which is understandable because they're young. On 11/7/2025 @ 6:30pm Narely held my 5 year old autistic daughter too close to the water. She got some water in her mouth, started coughing, then threw up. Narely panicked and said she needed to get out 5 minutes into her 30 minute session. We understand she needed to clean it up, but she wasn't very clear the entire session was going to end. There was another instructor with another boy who cleaned it up but Narely made EVERYONE get out. My autistic daughter and most autistic kids don't do well with ending preferred activities suddenly. My daughter started having a meltdown in the pool and started hitting/kicking Narely and Narely couldn't really get my daughter out of the pool to us. This is dangerous not only for my daughter but for Narely as well. Their general manager Mikayla sent condescending emails back and forth about their accommodations. If you're going to take government funding for special needs children, you should use the money to train your management and staff on how to accommodate for them. It's unfortunate because my daughter loved swimming and autistic kids are more drawn to water so they need to learn water safety skills.

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Mariahvia Google

4 months ago

If I could give this place a 0 I would! I would not recommend this place for any child who needs consistency. They say they work well with autistic kids, but my child had a different instructor almost every lesson. There's no stability and I didn't find out about a different instructor until just minutes before the lesson. For kids who rely on routine, this can be very upsetting. Idk how they are a Alta Vendor most of their staff don't know how to work with autistic kids.

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Monina A.via Google

7 months ago

My 17 month old surprises us each week with her progress. It's so fun to see her grow as a swimmer while she enjoys the water. ❤️

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Sarai Woodvia Google

7 months ago

If I could give them zero stars I would. Do not sign your children up here. Same day cancellations labeled as “instructor emergency” but it happens often and with other instructors as well. I was told that same day make up classes were not available at my location. It seems like they enroll you knowing that they don’t have enough students for the class and plan on canceling your sessions anyways. You have no choice but to move your schedule around to attend makeup class because you got charged and don’t want your money to go to waste. I made a post on a community Facebook group for Elk Grove and got so much responses about having the same negative experience. I wish I would have done more research before enrolling them. Disappointed.

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Kenneth Beltvia Google

8 months ago

Terrible customer service. signed up and prepaid for two children and the first two sessions were canceled with very little notice. the first just hours before and the second , late in the evening the day before. we requested a refund and were only reimbursed for the tuition. they refused to refund the registration fees and after multiple emails and calls to their call center, ( francise owner is unresponsive ) this is still not resolved.