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Chasity Grecovia Google

about 1 month ago

Update: I received a VM from Yesenia doing exactly what I described below—blaming me for not speaking up about the pressure. She also said my review indicated I didn’t want to pay that much for a tip and that she would refund it. I called her back to clarify that I did not say that and that I fully intended to tip 20% (and would have tipped more). I told her to reread my review. When I tried to provide feedback, she continued blaming me and telling me to “speak up.” I explained that her body language and demeanor didn’t leave room for feedback and reiterated that the issue was technique, not pressure. She argued with me, and when I pointed out that she was being loud and unprofessional in front of a table of adults who all heard her, she raised her voice and said “Listen!” I raised my voice in response, told her not to yell at me or speak to me like a child, and she hung up. After reading owner responses, I wasn't sure I even wanted to leave a review, but I'm going to. My fiance booked us couples massages. He was with Innocence and I had Yesenia (owner). My fiance had an amazing massage and I watched multiple times as Innocence was very intentional with her movements, moved slow and with pressure, checked in throughout and engaged as needed to ensure he was ok and things felt good. She also had a very soothing voice and spoke in a very appropriate tone and volume. Just really great at what she does, its obvious. Yesenia did ask about pressure and I did ask her to lighten it at the beginning due to pain. She did a tiny bit, but I could tell her style is what it is, and nothing was going to change it. It wasn't so much too much pressure as just not great technique. Her movements were fast and aggressive. When she was doing my arms and legs near the end there was very little oil on her hands and she was just aggressively rubbing my skin. She did not check in but one other time, which was when she was on the opposite side in the same spot I had pain previously. But, again, adjusting pressure wouldnt have made a lot of difference with her technique. Maybe some people would enjoy the fast and aggressive style? I can't imagine that ever being enjoyable, but I can't speak for everyone. I told my fiance afterwards I thought she was the owner, and maybe she had to fill in last minute. I told him I felt like she just really didn't want to be there and was just getting through it. After reading reviews it appears she does services regularly? Perhaps stop and focus on the business side of things if you dont enjoy it anymore? If it were just my fiance's massage with Innocence, it would be a 5 star easy. Even i enjoyed hearing her soothing voice when she did speak. But if we are talking about my massage? Thats a 2 star at best, which is why I gave 3 star total. I fully expect to get a response to this from the owner asking why I didnt speak up, etc... just some advice from another business professional: take feedback as an opportunity to grow and get better, not to point the finger. This was a gift from my fiance so I didnt pick the place, but had I been the one to pick and saw the reviews and your responses, I would not have booked on that alone. Your professionalism needs to be taken up a few notches. Again, HIGHLY recommend Innocence! She did an amazing job! Also, it wasn't a big deal, but since I saw other people with payment issues...we came out and were told they got confused between us and another couple and so they charged our card already with a $20 tip each. We said that was fine, which it was because we would have tipped that much, but I don't believe that is actually what happened. And seeing other reviews with people having issues with payment....maybe fix whatever issues you have with your booking system that makes it so easy to make errors? Just a suggestion.

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PMTCvia Google

2 months ago

I had the best deep tissue massage at Salt & Spa. Their therapists take time to understand what you need. Service is amazing!

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Karen Suarezvia Google

3 months ago

I didn’t get the full hour I paid for. Even though I arrived at the exact time of my appointment, they never told me to arrive earlier, and they used part of my session time to complete paperwork. In the end, I only received about 50 minutes of massage. They also didn’t inform me that the therapists were men, and the experience felt different because of that. The massage itself didn’t focus much on the extremities, which I really didn’t like. The staff was friendly and the place is very nice.

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Christy Hvia Google

5 months ago

I have gotten massages several times here before and they were amazing. However do not purchase a membership if you aren't going to use them in 6 months. I purchased a 6 month membership for my husband who of course used 2 and that was it. I had asked at the time of purchase if he didn't use them could I and the answer was yes. I called today to take advantage of his remaining credits and was told I was just out the money and could not use the credits for services as they expired. I won't be returning since I have already paid for services that I am unable to use. Lesson learned.

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Kyle McBeevia Google

7 months ago

My wife and I enjoyed an incredible couples massage at Salta and Spa and left feeling completely refreshed! Our massage therapists Anna and Anissa took the time to listen, communicate, and make sure we were comfortable every step of the way. We felt truly cared for—highly recommend!