SC
Sanctuary Camelback Mountain Resort & Spa
Luxury retreat at Camelback Mountain—attentive service, serene spa, and fine dining.
3.1
Spa
$$
Luxury retreat at Camelback Mountain—attentive service, serene spa, and fine dining.
Sanctuary Camelback Mountain Resort & Spa is a hotel and resort with a spa in Paradise Valley. Reviews highlight clean, spacious rooms (some with fireplaces) and highly attentive staff. Guests praise Elements restaurant and the on-site spa, with memorable massages and mountain views from the base of Camelback Mountain. Some guests note mixed experiences with pool size and amenities.
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Spacious rooms and suites with modern amenities, fireplaces, and mountain or desert views for a comfortable stay.
Offers a range of treatments including massages, facials, and body therapies in a serene, rejuvenating environment.
On-site restaurant serving delicious, chef-inspired cuisine with seasonal menus and scenic patio seating.
Access to resort pools, tennis courts, pickleball, and outdoor lounging areas for relaxation and activities.
Comprehensive planning for weddings, corporate events, and special occasions in a picturesque mountain setting.
Personalized guest services including booking assistance, local recommendations, and attentive support throughout your stay.
Overall rating
Irina Smotrich
What. Stunning property and location but the service is appalling. We spent the day by the pool/rented a cabana and it was impossible to get service. The food took over 2 hours to arrive and the worst part? No real accountability from staff. A simple, we are so sorry-we will take off a drink would have been sufficient. 5 star location, one star service.
Keylee Sanders Helmich
We rented a cabana, the largest one they have, for Mother’s Day and service was TERRIBLE!!!! Service was bad, 2 hours for food, charged for items we never got, they ran my card without showing me the bill…. And then used well it’s “Mother’s Day” as an excuse- YES.. we are ALL mothers!!!!!!! That is why we are here! When we spoke to management they stood in concrete and did nothing- they told us the policy was to not compensate. Wow- a 5 star hotel ? This used to be a favorite spot… service is everything and they failed… badly.
Laura G
Amazing location, decor, atmosphere, service, and amenities. This was the perfect girls trip for R and R. The service was absolutely phenomenal. Only a few suggestions for improvement: Our dinner at elements (restaurant on site) was a little bland and the wine by the glass pricing was exorbitant. We went off property after the first dinner. I wished they had had a cold plunge and sauna. Spa hot tub was very small. Also felt it was a little odd to pay and tip on spa treatments before the treatment. Spa prices are VERY high so a mandatory pre-set gratuity feels off. Also would have been nice to have a balcony in the room- this feels like it should be available for all rooms at the price point.
Carlos Parra
shawn
I flew in for a weekend and wanted to enjoy the sun and spa at a “5-star” resort. They have good hospitality, sure. However I had to wait for a spot by the pool and the wings were terrible. Then my massage was the worst massage I have ever paid for. I told her I wanted it firm but it was soft and I was just paying to get moisturized for 60 minutes. Decent hotel vibes but I got a 2-star massage at a 5 star price. Value does not equal luxury here.
Denis Silva
Horrible front desk experience by staff unwilling to triage guests into rooms based on arrival time and sent us off without keys to the room; this is basic guest service from a hotel and worst I’ve seen. Service experience was redeemed by bellhop who was extremely professional and addressed the lack of keys given for the room!
