SeaBreeze Vacation Rentals by Vacasa

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Edesa Kandyvia Google

over 4 years ago

Where do I begin? MAL-273 - CHATEAU DE MALIBU 6 BR7.5 BA14 GUESTS....The pictures online are amazing. Unfortunately, aside from the views and exact physical stature of the house itself, what you see is NOT what you get! · master bedroom was 86 degrees. The AC was not working. · very very poor internet connection · stovetop make a ticking sound every time we cooked Mold on the shower faucet · Rust on the toilet bowl cleaner · The safe door posed a huge risk to my kids that wanted to go down stairs to do movie night in the theater. That is not normal wear and tear. That is a huge liability risk had anyone gotten hurt with that big metal piece hanging out. · The wall in the racquet club room falling out is not normal "wear and tear". To have a piece of wall just hanging off from the top is a huge liability and risk to my kids and family. · Pyrex and pots had previous customers old food stains on them · Broken microwave · Pee stains from previous guests on toilet · Doors to the guest house and main house did not lock. That is a safety risk. I have proof I tried reaching out to them cuz text while there and still got denied compensation back for this awful experience that ruined our vacation.

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V Avia Google

about 5 years ago

Sea Breeze Rentals deserves a ZERO. My family rented a vacation home in California and when we got there, the home was disgusting and in disrepair. The pictures on the website are beautiful and pristine and the reality was horrifying. We left 3 hours after arriving and they would not refund our money. We ended up paying for lodging at another hotel, doubling the cost of our vacation. Sea Breeze would not call us back with the status of the re-cleaning. There is no management. They give a canned response and sound like robots on the phone. The refrigerator was falling out of the wall, there was a giant hole in the wall, a huge hair ball in the master shower. The linens were absolutely disgusting, makeup and bodily fluids all over them, dead bugs, dust, food, and debris everywhere. There was sand on the appliances and furniture. All of this during COVID. No cleaning signs posted or safety precautions taken. This was the worst experience of our lives. Completely ruined our vacation. A restaurant moved their operations out in front of the 'quiet' neighborhood advertised and we were not notified prior to our visit. BUYER BEWARE. Don't waste your time, money, or energy on any Sea Breeze Rental. This place was a DUMP and the customer service was TERRIBLE.

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Elizabeth Valleyvia Google

over 5 years ago

Wish I could give this company a "zero stars" review. Worst ever! We rented a beachfront property on Beach Rd in Dana Point. We arrived to find a full construction crew camped out on the patio and working on an enormous beach project. Sea Breeze told us that they didn't know the owners were "shoring up" their beach and there was nothing they could do for us. We had no beach or patio access until the last day of our vacation. Sea Breeze offered 5% off on a future stay. Laughable! There will definitely not be any future stays with this crooked company. Save yourself the stress and headaches .. rent elsewhere!

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Sohaila Murtazavia Google

over 7 years ago

We had a 37 year reunion with high school friends from all over the world. All women and was very important to have a nice place to stay. After 5 days we went to Las Vegas for another 4 days. I reserved this property after reading all the reviews and talking with the management of the property in length, i was reassured that this is a "VIP" or I should say a "luxury" property. I also discussed one of the reviews that mentioned this house is old and dusty and that the pictures were misrepresented on their website. Once again, i was reassured that the person who wrote the bad review wanted her money back and was not a true claim about this property. Based on their presentation of the house we even bought insurance so if anything happen to this "VIP" house it can take care of it. Our experience was horrible from condition of the house to service that we asked and never got. The house was old and dusty as the other review explained. The sofas had duct tapes on them, the bathrooms's tubs were moldy and dirty. The cabinets and closets were old and smelly. Lots of owner's junk in the cabinets. Two of the bedroom windows was covered with old films. The view of the outside was nice but the yard was not clean as the picture showed. We were told not to use the barbecue on the picture and instead they had an old black barbecue to use. We called and complained and the person on the phone apologized and said they will send cleaning crew to clean the bath tubs and the house right away. The cleaning crew never showed up. Later that day a gentleman came to check on us and we complained to him he went and came back with more toilet papers, soap and clorox so we could clean it ourselves. I called a few more times and left messages but no one would call us back. After the trip i contacted them but very hard to get hold of them. After two months of emails, calls and emailing them the photos they finally sent me an email offered us $500 voucher for the next stay and I was asked not to give them a bad review. Very disappointed of this house and the service, we paid for a luxury home and did not get what we paid for. They never took responsibility and not even apologized. This review is to let future renters know to be aware. This house is not a "VIP" or in other words a luxury house at all. Please see pictures of the house that we took. I have more pictures and details of my letters, complains and pictures that all are documented with date and times.

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Shellie Freyvia Google

over 8 years ago

We chose our rental for several reasons, location, price, my dog was permitted and the "private" patio he could use to exercise. We loved everything, but we had no privacy. People would walk in and enjoy the patio we paid for. Considering our door led to the patio, we did not feel safe nor did I feel I could let my dog out for fear of someone allowing him out the door or even taking him. In addition, on the morning of our last day, we were sitting on the patio when the maintenance man walks in. NO KNOCK and almost let's my dog out! No apologies whatsoever. He proceeds to run a leaf blower while we are trying to relax!!!! He doesn't ask permission! We still had the place for a few more hours and had not checked out so why weren't we warned he would be coming? Either warn people the patio is not private or please put locks on the gates. We were told by Juan that the patio was for our use only, but several people just wandered into use it several times. I had to kick one person out. Also either tell the maintenance people to wait until we have checked out to come clean or tell us that they are coming. I would love to stay here again, but the stress of staying here and not knowing if someone was going to walk in and disrupt my peace this time will probably preclude my returning