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Leyla Celeb
via Google If you’re looking for a masterclass in how not to run a business, Seattle Athletic Club Downtown delivers. The staff - short-handed, out of sync - found time to “tag-team” a prospective member instead of providing basic customer service. Their treatment showed zero respect for disabilities and selective attention depending on who walks through the door. Don’t waste your time here; there are far better clubs in Seattle (Pro Club, Ballard are AMAZING.) that understand how to treat people, maintain clean updated facilities, and actually invest in long-term customer relationships. For a fitness club, they’re remarkably out of shape where it matters most.
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Nick Graffvia Google As someone who just joined SAC a few months ago, I need to push back on reviews suggesting the contract is deceptive or manipulative. The contract is easy to understand, and we had ample time to ask multiple clarifying questions in person while signing up. There is no deception or manipulation at any stage, so please take the time to read the contract and ask questions before signing anything. Although I don't love every single aspect of the contract, just imagine how high their expenses are in Pike Place Market. This is a local, small business, not a massive conglomerate. If you don't like the contract, don't sign.
With that said, I love this gym! There are so many pathways to better health, classes, squash, an excellent selection of free weights and weight machines, and lots of choices for cardio including unique ones like a rope trainer, a tread wall, and multiple treadmills and ellipticals. The saline pool is amazing, always at the perfect temp, and only 4.5 feet deep so most people will find it easy to stand if you need a break or feel uncertain about swimming. The locker rooms have saunas, steam rooms, and hot tubs, and they even have massage therapists and trainers on site.
They do a lot of maintenance and they are always improving their offerings. It's clear that they truly care. It's also quite a large gym, very impressive given the location, so there is usually plenty of space. Staff are friendly and helpful, and other attendees are friendly too. It feels like a nice safe space with a diverse community of regular people. It's the best gym I've ever been a member of. I also really like that they have a whole art gallery and participate in the local art community. SAC is a positive force in the community and it's really worth considering if you are looking for an unpretentious gym.
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Rebekah Solterovia Google I’ve been a member of this gym for two years and have mostly enjoyed my experience. However, the facility is in serious need of updates—the infrastructure feels stuck in the 80s, and the locker room is painted a dark "pee" like color that doesn’t give off a clean or modern vibe.
More importantly, the customer service has been disappointing. I have been charger a recurring locker-fee, even though I turned in my locker key and completed the paperwork, yet I continued to be charged a recurring locker fee. When I raised the issue with Natasha, the Membership Director, she placed the blame on me and insisted I pay for a service I wasn’t receiving.
This lack of accountability and unwillingness to help is unacceptable. Unfortunately, because of this experience, I’ll be cancelling my membership.
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Ali Kherajvia Google I was a regular member at SAC for over a year and generally enjoyed the facility. However, the experience at the end of my membership was deeply disappointing.
I submitted a 30-day cancellation notice in good faith on July 22, expecting my membership to end at the end of July. I was then charged a prorated fee for August (through 8/22)—something that was never explained in the contract or at sign-up, and not clearly disclosed in any communication prior. When I pushed back, the membership and leadership teams insisted on enforcing the fee without acknowledging the lack of transparency. They even told me I was lucky not to be charged the full month instead.
The rigidness of how this was handled, especially after being a loyal, low-maintenance member.. was frustrating. Instead of owning the ambiguity and offering a goodwill resolution, they leaned on technicalities and refused to budge.
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Leon Zhangvia Google Weirdly exploitative experience tarnishing otherwise great gym. I pay the rather steep $155/month membership just to play basketball here because they're the only indoor basketball court in the downtown area. They just announced renovations to their indoor basketball court for 2-3 months from now through October.
Here's where it gets weird. You'd think that since we can't use the court anymore because they initiated renovations on a court that was totally fine, they could put a free pause on our memberships for the period. But no, in the fine print of the contract, "The Club will not reduce or suspend dues during the time when the facilities are not available."
So my options are to
1) Be billed $50 per month to freeze my membership (1/3rd of the regular monthly fee) to NOT use the gym, or
2) Give 30 days notice of cancellation, pay another $155 for the 30 days, and then pay $250+ to rejoin when the court is done with renovations.
Even if it's in the fine print, this doesn't feel right on principle. It's not a couple day repair. It's bleeding your members for months while you do a voluntary renovations. I actually really liked this gym, the front desk is always very helpful and welcoming. I hate that SAC is providing negative value to their basketball members just to make a few hundred dollars while doing a renovation we didn't ask for.
