Serenity Dental Spa

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Shane Mattnervia Google

15 days ago

Appointments went well but the whole office is trying to hustle you for money. They told me 2 of my crowns needed to be replaced, I need invisalign braces, some BS anti-bacteria treatment, and I forget what else. 10's of thousands of $$$$ of work that insurance doesn't cover. Then I recently had an appointment with another doctor with the exact same scanning machine (maybe newer) and they said none of those things were an issue. And on top of this I had Serenity re-attach a permanent retainer for $250 out of pocket and it came undone 3 months later. The dentists are decent enough but the whole office is out to scam you out of money for treatment you don't need. I will not be back.

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ビジュアル系via Google

20 days ago

Love the area in downtown San Francisco. The office is very nice. Staff is very welcoming and i was seen quick. New patient exam was easy and the assistant was very kind, xrays were quick and easy.I met the dentist Dr Seah, she was very kind and welcoming. She made me feel very comfortable. She explained every detail to me about my teeth and gums with photos and xrays. I was given many options rather then just stuck with 1 decision to figure out what was best for me. I felt comfortable and would recommend her for my own family and friends.

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Areef Jethavia Google

about 2 months ago

I visited this office four weeks ago and requested my dental records, which I was explicitly promised would be sent within 48 hours. Unfortunately, a month has passed, and I have received nothing. I have attempted to resolve this by calling multiple times, only to be met with repeated assurances that the records are being sent, followed by zero action. Most concerning is the lack of phone etiquette; on several occasions, I was told, 'I will put you on hold,' only to be immediately disconnected. I have been patient, but this level of disorganization and lack of professional courtesy makes it impossible for me to recommend this practice. UPDATE I must express my profound disappointment and distress regarding the recent response from Serenity, which I found to be deeply hurtful given my personal circumstances. My original request was made a month ago, and the lack of progress has been incredibly taxing. During the time Serenity reportedly attempted to contact me by phone, I was attending my grandmother's funeral in East Africa—an extremely difficult and emotionally fragile time for me. I had previously and clearly communicated over the phone that due to the significant time difference, which Serenity should have noted from call recordings, I requested not to be contacted by phone. To have this crucial personal boundary disregarded during a period of intense mourning adds unnecessary injury to an already painful situation. It is disheartening that it has taken the public posting of a review to prompt any action. While I have now received some dental records, the effort put forth seems minimal and, frankly, unhelpful. The records provided are confusing and incomplete: 1. The file contains unlabelled photographs of my teeth that provide absolutely no context—there is no indication of which photo corresponds to which specific tooth. Same with the x-rays - no reference which side of the mouth each x-ray refers to. 2. Most importantly, despite the delay and the distress caused, I have still not received a comprehensive treatment plan. This entire situation has demonstrated a clear lack of care and attention. The continuous unresponsiveness to my emails only reinforces the impression that little effort is being made to resolve this matter or provide the necessary information. I am simply seeking clarity, completeness, and a basic level of professionalism that has been consistently absent. If Serenity truly wishes to resolve this frustrating situation, I propose we handle it privately and over email—however, that requires Serenity to actually respond to my outstanding emails.

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Yael Haarvia Google

about 2 months ago

Pros Did a good teeth cleaning Con Told I have 5 cavities and need fillings. I don’t believe this and am going to get 2nd opinion as I had none in April (7 months ago) and was told my oral health is in great condition. It is possible to re-mineralize your teeth and improve tooth health with sodium fluoride toothpaste, brushing, avoiding sugar, over a few months which NO dentists in general will tell you as it won’t support their business. Try changing habits first before a filling. Read all of the reviews before booking and make your own judgement.

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Atelier Crennvia Google

about 2 months ago

Amila is always looking after me at does (to my knowledge) a phenomenal job. Kind and very professional! I also met doctor Perez, I feel confident being taking care of with her, very knowledgeable and honest when it comes to diagnosis and treatment ! Happy to come back for my next appointment