Morgan Miller
I have been a patient of the Uno Dental San Francisco office for the past year and a half or so and up until the past 6 months I had no complaints. The visits were long and expensive but this is dental care in San Francisco so nothing entirely unexpected. Within the last 6 months the quality of care I have received has dropped dramatically. I used to call the office and would be able to speak to a real life receptionist who would answer my questions and schedule my appointments. Now Uno Dental is using some kind of AI assistant to answer all their phone calls and when you give your personal phone number to get a call back no one ever calls. The same goes for all email correspondence. I have sent countless emails with very few replies. The sparse replies I do receive, seem to be AI written and don't actually answer my questions about billing or scheduling appointments. I have been going through the Invisalign process and am currently on my last few sets of aligners. But during my last checkup appointment Dr. Kandar wanted to schedule a time to re-shape some of my molars to better fit the final retainer. During that appointment I asked for an outline of what that treatment would cost and a written summary of exactly what would be carried out during that appointment. I never received those summaries and when I called or emailed the office to request more information I never received any response. The communication has gotten so bad that I physically showed up to the office to speak with Dr. Kandar. After waiting almost 2 hours to even speak with him he was deflective and continued to try and avoid taking responsibility for all my complaints. We talked for probably 15 minutes and he assured me that he would personally email me back and speak with the team about the lack of communication I have received. That was 3 weeks ago and I have still not heard from him or anyone at Uno Dental. I get the sincere impression that he may be the only person working at the office and is just lying about having any sort of support team other than the useless AI receptionist. The bottom line is that I would highly recommend NOT doing any business with Uno Dental. They do not communicate effectively, they make patients wait egregious amounts of time, and are not upfront about treatment costs.
