Sheila Maness Gehrke
It is very sad that I feel I need to be a whistle blower concerning this company. I began using over a year ago. The cleaners I had at that time were wonderful. After a year full of surgeries I call them again in November and book for December. November I asked for a deep clean and the 3 girls freaked at how dirty my home was. I have been unable to clean and the sole purpose of a deep clean is TO CLEAN THE DIRT. Unfortunately, I took pictures to show the owner the dirt left on my walls,windows etc. He was very nice and told me that the girls worked really hard. I agree, Yes they did they just dont know how to clean. $450.00 plus tip for all 3 cleaners. No I wasnt told they would come back. I wasnt given a discount. But the owner did apologize. He trust Rokia to handle the business. Yes I have pets and there was alot of hidden hair. The truth of the matter is the cleaners aren't versed in cleaning techniques. Prices are not set they are based on how much you use them and frankly if they like you. I am not hard to get along with I just expect the job done. I decided ok maybe the house was too dirty let's give them another chance. So I keep the appointment for December. I was scheduled a month out for a Christmas clean on the 19th and they blew me off on the same day. Lol! This is the second occasion this company told me Cleaners in an accident but they are fine. They continued yesterday with; Gone to hospital, waiting to find out if they will be able to work on Monday. We are working on a schedule to get everyones home cleaned.The rest of yesterday nothing. Today I recieve automatic thank you for letting them clean my home. I text owner I wasn't serviced. Today I received a message that they couldn't service me. Their cleaners were on vacation and the ones coming to my home were not able to work. Like I said 2nd time they told me there was an accident on a different occasion. What legitimate home cleaners take vacations during the busiest month of the year? Remember he trust Rokia to handle the business. Owner is always out of the country. Interesting?? Taking care of your clients should be first and foremost when you run a business. If they had to come at 6pm they should have made it happen. If they had to work on Saturday they should have made it happen. And everyone knows they could have. Where they just not wanting to tackle my home? Was it unprofessionalism to get even for complaining about the cleaning techniques they don't possess. The deep cleaning should have made them very comfortable to come back. Since its been less than 30 days. I have fired them. Will never use again. And I'd think twice before calling them. Best of luck if you do. I suspect this is a short term establishment to say the least.
