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Southwest Auto
Trusted Auto Care for European & Luxury Vehicles in Dallas
5(5 reviews)
auto-repair
$$
Trusted Auto Care for European & Luxury Vehicles in Dallas
Southwest Auto is a premier auto repair and parts store in Dallas, TX, specializing in European and luxury vehicles like Mercedes, Volvo, and Tesla. With a 4.8/5 rating from over 860 reviews, we offer professional, trustworthy service with clear communication, competitive pricing, and complimentary loaner cars. Our team ensures efficient diagnostics and quality work, making car maintenance stress-free for all customers.
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Expert diagnostics and maintenance for Mercedes, Volvo, Tesla, and other luxury brands with guaranteed work.
High-quality parts and supplies for various vehicles, available in-store or through professional installation.
Free loaner vehicles provided during service appointments for customer convenience.
Quick and reliable oil changes, coolant checks, and other essential fluid maintenance.
Tire replacement, alignment, and shock installation to ensure optimal vehicle performance and safety.
The best customer service and great pricing. Will continue to be a very loyal customer. I had a horrible experience at Park Place Mercedes and luckily found Southwest auto.
Year one almost in the books with Southwest Auto, and I recommend them to anyone asking for car service. I came to Southwest as a disappointed customer after costly experiences with other dealerships and shops. They’ve consistently impressed me with quick diagnostics, clear communication, competitive pricing, reasonable timelines, and loaner cars. Southwest has earned my trust and ongoing business.
In the past I had taken my 2016 Volvo s60 to Park Place for service. I have had good (expensive) service there, but decided to look elsewhere since my car is no longer under an extended warranty. I went to their yelp page and looked at the negative reviews to find out where people in Dallas were taking their Volvo’s instead. There were several recommendations for Southwest Auto. I needed an oil change but also had coolant leaking. It was so easy to get an immediate appointment on their website. When I arrived the next day, Corey was there to greet me and set me up with a complimentary loaner for the day. He texted and emailed me very quickly with a detailed report on what my car needed. Once I agreed the work was done very quickly. The price was way less than the dealer and is guaranteed for 3 years. One thing the dealership always tried to scare/sell me with is the work wasn’t guaranteed if you go somewhere else. As a woman, it meant a lot to me that I felt no pressure or like I was being ripped off. It felt like a completely trustworthy experience. I will be taking my car here for the rest of its life.
From the first call to checkout, they were professional, kind, thorough, trustworthy, fair, performed speedy work, efficient communicators, and really seemed to care about me. Being a woman of ignorance when it comes to cars made no difference to them because they made no judgments. All I knew for sure was that my 13 year-old convertible Benz needed some love and I hate going to the dealerships because I am just a number and they always take advantage of me so I learned years ago too distrust them. I actually had a great mechanic in Grapevine, but he died a few years ago so finding Southwest Auto is an answer to my prayers. Do not look anywhere else when it comes to servicing your European car. It seems like I have a brand new car. Yay! I even found out they are also proficient with Tesla’s. (P.S. I am deathly allergic to cats and they have one roaming around the office so I was nervous about that, but they keep their place very clean and it stayed out of my path. This is just an FYI.)
Excellent Experience!!! Brought in my Mercedes Sprinter Camper Van for oil change, alignment, tires, shocks and cabin filter. Corey and the staff were personable and very knowledgeable and they did all work in just two days! Will be bringing all my vehicles to them in the future.
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