Name: Strategic Air Services
Address: 9600 U.S. 290, Austin, TX, 78736, US
Telephone: (512) 253-4773
Rating: 5

Reviews

5(5 reviews)

Rating Distribution

Vince Hummer

via Google

3 months ago

I started the process of getting a new AC system by getting bids from 3 different companies. Ryan was the primary contact on the bids from Strategic. We sat down and discussed my goals and objectives for the new system. Ryan performed a physical inspection of the current install. He took notes and pictures and about a day later, I received prices on 3 different configurations, a one speed system, a two-speed system and a variable speed system. All 3 proposals were complete, detailed and included all of the equipment to be installed. The bids were very competitive to the other proposals received. Ryan was easy to contact. He was readily available to discuss any questions that I had. Ryan was well versed and knowledgeable in the differences between the 3 options, the benefits and limitations of each option. I was able to make an informed decision. A decision on the system to be installed was made a price negotiated and the install date was set. Ryan was professional and timely in all of our communications. The Strategic Air Services install team lead was Chad, with another technician to provide assistance. The install was scheduled for Friday. They arrived at approx. 8:30 and promptly started with the removal of the existing system. Their work was efficient and unobtrusive. The existing system was removed and placed in their vans before noon. The install of the new system went smoothly with the only issue being the install of the zoning system. The issue was related to hardware and fabrication. No major problems just a bit more time than anticipated. Chad told me that it would take them until mid-evening to get the install complete. He gave me the option of completion on Friday evening or Saturday morning. We discussed and a Saturday completion was decided. The Install team left about 5:00- 5:15 on Friday. They returned Saturday at about 8:30 to complete the install. As part of the final walk through Chad helped me setup the network connectivity between my cell phone and the thermostat. Chad also took me up in the attic and pointed out the various pieces of the install, including where, when and how to replace air filters. He then showed me the equipment installed outside and periodic maintenance that I could perform. All in all, a very qualified install team. They were respectful of my time and my house. All work areas were cleaned by the install team prior to leaving on Saturday. They put in the effort and worked without any wasted time or delays. I would definitely recommend Strategic Air Services for consideration if you are looking at install of a new system.

Mervin Paysan

via Google

3 months ago

Ryan and Adam from Strategic Air Services did an excellent job with my A/C maintenance. Adam installed my new thermostat, checked the system, and cleaned the coils. The monthly maintenance plan is a great value, and their customer service was outstanding. Highly recommend!

Jake Harnack

via Google

3 months ago

We’ve had the team at Strategic Air help us maintain and repair our older HVAC units for the past few years. They have a great team - Jake was out most recently for our semi-annual cleaning/inspection, and Chad and Eric have been out to replace our evaporator coils in the past. Really knowledgeable team, fast scheduling, and competitive prices!

Mylene Billups

via Google

3 months ago

I had an outstanding experience with my AC technician, Chad Morris! From start to finish, he was incredibly professional, knowledgeable, and helpful. He took the time to explain what was going on with my system, answered all my questions with patience, and made sure I fully understood the repairs being done. His customer service was truly exceptional: friendly, respectful, and clearly committed to doing the job right. It’s rare to find someone who combines expertise with such genuine care for their customers, and I couldn’t be more grateful for the quality of work he delivered. I highly recommend him to anyone needing AC service. A+ experience all around!

A B

via Google

4 months ago

I cannot say enough great things about Strategic Air Services! I recommend them to everyone. Great price for their year round maintenance service. Every technician that comes to our house is professional, and efficient. They are not high pressure with sales and if they recommend something, I am more than happy to have it done because I trust them. They also have a killer pumpkin patch (how I found out about them) and a Christmas tree lot - the kiddos love it. Jake was our technician today and he was awesome! He found an issue and he explained it to me on easy to understand terms and what the fix was. HIGHLY recommend this company!