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Steven Okeechobeevia Google

about 1 month ago

Don't Judge service on the first appointment. Client Account#: 15127835 Business Complaint – Service and Billing Practices I enrolled in a monthly pest control service with Terminix. Despite this, service was not provided automatically. I was repeatedly informed that a technician would only be dispatched if I called when pest activity was severe, which is inconsistent with a monthly service agreement. When service was requested, the technician appeared rushed and visibly frustrated, expressing annoyance that the visit had been scheduled. The quality of service was poor and did not meet reasonable expectations. After several months, my wife contacted Terminix to cancel the service. No further service visits occurred after October. However, in January, I received a $114 bill that had been sent to collections, despite no services being rendered during the intervening months. Upon contacting Terminix, I was informed that the cancellation was allegedly invalid because there were no internal notes documenting it. I was further told I was responsible for charges for months following the last service visit, even though no service was performed. Terminix stated that the local branch declined the dispute and demanded payment, offering no resolution. Customer service representatives were unprofessional and dismissive, particularly when discussing cancellation. It was evident that representatives were following a retention script designed to resist cancellations rather than resolve customer concerns. I am disputing the charges for services not provided and object to the account being sent to collections without proper verification. Terminix’s billing and cancellation practices appear misleading and unfair, placing the burden on the customer when internal documentation is incomplete.

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Nancy Beneducevia Google

about 2 months ago

Called Terminex for service. My tech is Tavares Moore. Very nice, polite, knowledgeable & efficient. He was able to come earlier than my scheduled time. I would recommend him for whatever you're pest control needs are!

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Edward Maldonadovia Google

3 months ago

Review for Terminix – Technician Calvin I recently had a service visit from Calvin Attaway, Pest Control Technician, with Terminix, and he did an absolutely Stellar job. From the moment he arrived, Calvin was professional, knowledgeable, made safety a priority, and thorough. He took the time to explain what he was checking for, and the steps he was taking to address my ant concerns. Calvin’s attention to detail and dedication to making sure everything was handled properly gave me a lot of confidence. He was courteous, efficient, and went above and beyond to ensure that  my property was fully treated and future concerns were addressed. I truly appreciate the high-quality service he provided. Calvin is an outstanding representative of Terminix, and we’d  gladly recommend him to anyone needing pest control services.

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Lauretta Sitervia Google

4 months ago

Our service technician is jonathan, he does excellent job and represents Terminix so well! Jonathan is thorough and experienced. Anytime I have a question he answers it immediately and always resolves any issues I may have. Jonathan is a valued asset to Terminix.

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svia Google

5 months ago

Shawn is the best. He always does a great job, is very thorough, and always gives excellent customer service. We have had no issues since Shawn has taken care of our property. I would highly recommend him to all family and friends. Thanks Shawn!