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Huy Buivia Google

about 1 month ago

First time doing this kind of thing and did not regret going with this place. After plans fell through, my girlfriend and I found this place online. We were quickly interested in the couples private suite option, but had trouble booking online. Kiki was quick to return a phone call and get us booked on the same day. One critique is the booking process online doesn’t seem to be accurate when it comes to booking for more than one person. Options for times available, waitlist, or unavailable did not show on the same day or even weeks out. Thus, we resorted to calling the front desk and were able to get a slot much easier. All in all, we had a great first experience and appreciate all the staff we encountered for making a great visit. Kiki was helpful in getting us a time slot even on short notice and Alexa helped check us out efficiently. I look forward to future visits and learning to maximize all that the Bodhi Spa has to offer.

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real talk 100%via Google

about 2 months ago

I can say it was the best I've been to so far. Costumer service was amazing the 2 girls that night were very nice. I was asking them about the process because it was my first time and they told me every single detail. The whole experience was great but that's 3 things That I wasnt so happy off. To many people,some speaking loud and It would be nice for the front desk girl to have a tip jar . I forgot to mentioned I had an appointment 3 days before and I tried to rescheduled but for some reason it got canceled charging me the $25 fee. Ill be going back as well as I will continue to refer others.

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Alison Wholleyvia Google

3 months ago

I spent my birthday at the Bodhi spa in Providence and from the very beginning of the day to checkout was nothing short of perfect and accommodating. I had a deep tissue massage by Brandi. She was truly a highlight of the day. She was incredibly thorough and worked out a knot from underneath my shoulder blade I swear has been there for a decade. I stopped counting how many knots she cured, from places I don’t know I had knots, after 20. Truly was the best massage I’ve ever had. After that I did the water journey which was such a cool and relaxing experience. There are two warm pools, a cold plunge, two types of saunas, and a steam room for you to venture through. The journey is for two and a half hours which is quite generous and if you follow the guided tour, you can cycle through it at least three times. The showers and locker room are clean and the products smell amazing. Throughout the spa there is dim ambient lighting my with relaxing music. I left feeling like I was walking on air. I loved my experience and I will very likely be back soon.

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LiAnne Foxvia Google

4 months ago

I received the incredible gift of a “Crown To Sole” massage with Kylie at the Providence location … The atmosphere exudes such peace that I quickly was able to let go of any anxiety and embrace the calming energy of “Bodhi.” I needed to pause daily life and prioritize self care. My experience with Kylie was transcendent!! Her touch was firm & intentional as she targeted all of my sources of pain! Having a massage and facial simultaneously was quite the experience. My skin is glowing and it looks lifted and refreshed. This is absolutely the place to reconnect with your Soul. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ I feel Enlightened! 💗 🙏🏻

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Jennie Couturevia Google

4 months ago

*EDITED* After speaking with Leah, the general manager of Bodhi Spa (the Providence location), I feel the need to update my review. Leah explained the booking system had just been transferred over to a new system, which contributed to the lack of communication. I have to say Leah took the time to address each of my concerns, and apologized for the negative experience. She also informed me that the customer service should be a top priority, and even brought a small group back to experience the water journey the right way - which was such an unexpected offer. Communication and check in were 110% better the second time. I cannot thank Leah enough! I am not at all satisfied with the experience at Bodhi spa. Prior to our private event, I reached out to Bodhi spa on multiple occasions, and through multiple channels with zero outreach from the spa. Only when I received a confirmation email, was I able to get in touch with someone regarding my questions and issues. I had a member of our private party that ended up not able to participate in the water journey, I again reached out multiple times days prior in efforts to see if she could participate in another service, and again once I received my confirmation email, I was informed at 12:30 was available- great- I sent an email back stating the member of the party would take the 12:30 appointment; then I was told to call the spa to schedule (that would be great if a staff member actually picked up the phone). I called and, to my surprise, a staff member picked up the phone, I explained the situation, and asked to book the 12:30 massage, and was told that there are no spots available. I, as the event organizer, obviously was frustrated at this point, especially because I had called, and texted, and attempted to utilize the online "bot", again with ZERO communication from the spa. Thankfully, the day of the event, an appointment for a massage became available, and the member of the party was booked (assuming the massage would essentially be a lateral move from the water journey, and not an additional cost considering we only had a total of 10 participants and the event holds up to 15 people so the spa clearly made money off of the low attendance). The day of the event the party arrives, the staff was not knowledgable, and did not explain the journey well. Also, prior to the event I sent the participants emails, robe sizes, and sandal sizes as requested by the spa not once but twice, and the staff had only stocked medium robes and all the same sized sandals. I stated I sent in the list of robe sizes, and the women shook her head, rolled her eyes, and rudely said she didn't have it. I pulled up the list, gave it to the women, and somehow the robe and sandals sizes were still incorrect. The water journey itself was enjoyable. Upon check out, the staff at the desk states it's $160 for the massage...she didn't think to mention that the massage would be an additional cost prior to the service. All in all the staff was not helpful, rude, and the communication was terrible. I will not be recommending Bodhi to any of my fellows brides, family or friends. I will absolutely seek self care elsewhere. I wanted my best friend to have the best bachelorette experience and unfortunately Bodhi absolutely failed.