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The Bruce Company
Transforming Your Home and Garden with Quality Furniture and Landscaping Solutions
1.8(5 reviews)
$$$
retail-store
furniture-stores
landscaping
Custom outdoor design services including planting, grading, and hardscaping to create functional and aesthetic spaces.
A curated selection of indoor and outdoor furniture, from sofas and tables to patio sets, to furnish your home.
Professional planting services for trees, shrubs, and flowers, with guidance on care and maintenance.
Offering a variety of home decor, accessories, and improvement items to enhance your interior and exterior.
Services including seeding, fertilization, and irrigation setup to establish and maintain healthy lawns.
General contracting for home improvement projects, such as grading repairs and outdoor structure installations.
Transforming Your Home and Garden with Quality Furniture and Landscaping Solutions
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The Bruce Company is a comprehensive home and garden destination in Middleton, offering a wide range of furniture, home goods, and landscaping services. We specialize in creating beautiful outdoor spaces and providing quality indoor furnishings to enhance your living environment. Our team is dedicated to delivering personalized solutions, from landscape design and installation to furniture selection, ensuring your home reflects your style and needs. With a focus on craftsmanship and customer satisfaction, we aim to be your trusted partner for all things home improvement.
Greg, Jeff, and the entire crew did an amazing job of design and execution. Looks incredible!
I went to the Middleton store earlier today 7/31, to purchase some end of season annual plants since I read on your website site that they were 75% off. I entered the store approximately 20 minutes before closing time. I figured this should not be an issue since there probably were not a lot left to choose from since it is the end of July. However I was pleasantly surprised how many were marked as 70% off. A helpful clerk assisted me to fill my cart and then nicely informed me I needed to check out since the store was closing. I immediately followed her up to the check out where I encountered a very unpleasant clerk who scowled at me, apparently because she had to wait for me for a few extra minutes? At this point it was at most only one or two minutes past 6. Some of the flowers were not ringing up a discount so I asked her if I could check the signs to see why I got confused about the pricing. She said “No We are closed”in a very angry tone. I promptly left the store and will likely never shop there again after being treated so harshly. I encourage the manager of this store to train her on acceptable customer service behavior or make changes necessary to accommodate situations such as mine and to also consider not commingling plants that are not on sale right next to those that are. It was very misleading. Thanks for your attention to this review.
Awful company. They planted the wrong tree in our yard. They did everything they could to kill our plants before we could move into our new home and save them. They planted them on a Thursday before a weekend drought and never watered them. By Monday all the leaves had fallen off of every plant. Photos are three days after planting. They wont replace them the following year if there is any growth at all despite it being from the roots so you lose years of growth the bushes had already. Endless other issues with them especially in regards to grading and pooling water. They seem to be in the business of actively trying to do the worst job possible and kill everything they install. Would never have gone with them if given the choice. Try Srb trees, K&A, midwest landscaping, all phenomenal. Anything but Bruce Co.
Veridian and Bruce (Heather) and I walked the landscaping. There were 7 plants against the house that Bruce replanted because the initial planting was poorly completed. Visually, you can see they are not surviving from a planting a year ago. I pulled up 2 dead plants because we wanted to plant vegetables. Heather had the audacity to say that the existing plants “needed fertilizer and water.” Yet the plants in the same bed, directly in front, are thriving. Then she disputed a washout saying the black drain hose was attached under “the fence and someone detached it.” There is not enough space to put a black hose under our fence. The gentleman with her seemed quite understanding but Heather would not see the truth. This is not the first time she has been condescending and lacking empathy. Her customer service and delivery is poor. She is going to continue to taint your reputation over a few plants and a wash out that is clearly in question. It’s a shame that Bruce doesn’t value the homeowner. What I have discovered is that NO ONE - including other vendors and homeowners - believes in her skills and have shared similar stories of her poor CS and unfounded claims. I only asked for a few replacement plants that Bruce planted a year ago and a minor wash out repair. In fact, Bruce is coming back to fix an area of grass that was damaged by a construction power box. It would be so easy to fix the wash out. I will continue to share my opinion to anyone who will listen. Hello Owner, your “canned” response to “contact my project manager at Veridian” is interesting since this has nothing to do with them but I expected nothing less after reading your responses to other reviews. Also, your team came out again to reset a couple of boulders that had settled. They didn’t put them in the original spot and now the side of my house has a dent and is exposed. When asked why they didn’t replace it in the original position they said they “didn’t want to get too close to the siding.” Doesn’t that seem a little odd? I wish Bruce Co had a little sincere empathy and do the right thing. Each house is worth thousands to you. What if it were your home?
Working with The Bruce Company through Veridian has been a deeply frustrating experience. We’re now over a month past their initial lawn installation, and half our yard is still mud due to a washout that we warned them about the day after they laid seed—on the exact day a massive storm was forecasted. They’ve cited weather as a reason for delay, but they’re the ones who chose to seed during known, imminent storms. That decision alone set this entire project up for failure. Because the washout still hasn’t been addressed, fertilization is now delayed, which puts the rest of our lawn at risk. We’ve received no timeline for when they’ll come fix it. To make matters worse: The temporary irrigation system they installed was broken and leaking for weeks It missed entire areas of the yard, requiring manual watering (and higher water bills) A tree was planted crooked, and they’re now trying to charge us to stake it A dead plant was installed Another plant was placed directly over the driveway where it will grow and block access The carelessness and lack of follow-through have been incredibly disappointing, especially considering the cost. The photo here is worth 9k according to Veridian and Bruce company.
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