The Family Playhouse in North East Mall

Name: The Family Playhouse in North East Mall
Address: 1101 Melbourne Road, Hurst, TX, 76053, US
Telephone: (214) 549-7529
Price range: $$
Rating: 3.9

All-day, gated play for kids and birthday parties in Hurst.

3.9(21 reviews)

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About

The Family Playhouse in North East Mall is an all-day, gated play center in Hurst where kids can explore separate toddler and big-kid spaces, a basketball area, zip line, inflatable arena, and more. Guests praise a clean, safety-focused environment with lockers and nonslip socks required. It’s a popular venue for birthday parties with character appearances. Restrooms are in the mall; no food or toys are allowed in the play areas.

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Location

by JCPENNEY, 1101 Melbourne Rd Suite# 3085, Hurst, TX 76053, USA

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Information

1101 Melbourne Road

Hurst, TX, 76053

(214) 549-7529 www.thefamilyplayhouse.com/

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Services

All-Day Play Access

Unlimited entry for kids with non-slip socks, allowing families to come and go throughout the day.

Birthday Party Packages

Customizable party hosting with options for character appearances, decorations, and dedicated party areas.

Toddler-Only Play Zone

A gated, safe space designed specifically for children aged 2 and under, separate from older kids.

Adventure Attractions

Features include a zip line, basketball area, inflatable soccer field, and various interactive play structures.

Safety-First Environment

Enforced rules with non-slip socks, gated play areas, and supervision to ensure child safety and cleanliness.

Locker Rentals

Secure storage options for personal belongings, including behind-the-counter lockers for added peace of mind.

3.90 · 21 reviews

Overall rating

Kara Masters

via Google

· 6 months ago

Had my son’s first birthday here!! Was amazing. Definitely a place you can take younger children as well as older ones!!

sumanth k

via Google

· 6 months ago

It would be nice if they add bit more play area or activities inside 0-2 year old section. It has very few things to have fun around for the kids

Ahmad Khirfan

via Google

· 6 months ago

Amazing place

Kallista Malfabon

via Google

· 6 months ago

While it is a great playground you just can’t see everything inside or where your child goes, also they don’t allow you to change your child there and the only restroom they have is the one in JC PENNYS or the food court. Also not the woody is not what I was expecting for the party. It looked nothing like him and also he/she did not acknowledge the kids just stood around until it was time to leave. I do think it’s great to take your kids to play for a while but I do not recommend party’s here.

Darelis Rengel

via Google

· 7 months ago

A great place for little ones to have fun and for throwing awesome parties.

captain catfish

via Google

· 7 months ago

I am extremely disturbed and angered by my experience at Family Playhouse located inside North East Mall. I was blatantly denied access because I had my medically necessary service dog with me. I clearly and calmly explained that my service dog is protected under federal ADA law and has the legal right to accompany me anywhere the public is allowed. Instead of listening or attempting to follow the law, the manager completely dismissed me, showed no interest in understanding ADA regulations, and forced me to leave. Let me be very clear: denying entry to someone because of a service animal is discrimination. This is not a gray area, and it is not optional for businesses to follow federal disability law. Service animals are not pets, and treating them as such shows a complete lack of training, professionalism, and respect for individuals with disabilities. The way I was treated was humiliating, degrading, and unacceptable. I was made to feel like I was doing something wrong simply for relying on medical assistance that I am legally protected to have with me. No customer should ever be put in a position where they have to defend their civil rights just to enter a business open to the public. It is extremely concerning that management at this establishment appears to be either unaware of or willfully ignoring ADA law. This exposes not only a serious ethical failure but also a potential legal liability for the business. Proper ADA training for staff and management is not optional — it is a legal obligation. I strongly caution others who rely on service animals before visiting this establishment. Until management takes responsibility, educates their staff, and demonstrates compliance with federal disability protections, this is not a safe or welcoming environment for individuals with disabilities. • Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. When a person who is allergic to dog dander and a person who uses a service animal must spend time in the same room or facility, for example, in a school classroom or at a homeless shelter, they both should be accommodated by assigning them, if possible, to different locations within the room or different rooms in the facility.