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Amanda Maivia Google

5 months ago

I held off on posting this for over a month after my wedding, hoping the venue would meet me in the middle. After two weeks of no response and no real effort toward a solution, I feel obligated to share my experience. From the start, I was handed off to three different coordinators. I let it go at first, but looking back, it made planning inconsistent and stressful. Two weeks before the wedding, the main planner went on vacation right when deadlines were due, and I had to work with yet another new person. The day of the wedding, my guests were warned about unauthorized alcohol, and I took full responsibility and followed the contract by closing the bar immediately. That issue was handled and moved on from. What wasn’t handled professionally was the food. I paid almost $5000 for the catering buyout to bring in my own restaurant and signed a liability waiver. Despite that, staff told guests they couldn’t take leftovers before even speaking to me. I had to go back and forth with the day-of manager just to get them to allow it. Even then, they cleared food off tables while some guests were still eating or had just stepped away, and combined multiple tables’ entrées onto single platters. I also had a 12-hour rental, yet cleanup started early, and tables were being taken down before our agreed end time. It made us and our guests feel rushed to leave. I tried to resolve this privately, and was told that they would follow up about this, but I haven’t heard from them in two weeks. Mind you I’ve been consistently trying to contact them via email and phone, but they have been again, not really addressing my concerns and taking an upward of 7-14 days to respond. At that point, I felt I had no choice but to leave an honest review so future couples know what to expect. My event was supposed to go until 11:00pm, but this is what the venue looked like 10:15pm. My 12-hour rental was from 12:00pm-12:00am, I factored in the last hour for vendors to clean up. However the venue obviously started the cleaning up a lot earlier than expected.

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Bryan Nguyenvia Google

6 months ago

I would’nt recommend this venue. While the venue was beautiful, the staff’s behavior at the end of the night completely ruined the experience. They were rude to the friends of the bridal party at the end of the night and began taking food away too early even though the event wasn’t over. Many of the guests felt rushed and unwelcome from the staff cleaning tables and stacking chairs early in the night, which is the last thing the groom and the bride wants. As the party was out front for some are they began closing the gates and turing off the light outside at 10pm when the groom/bride rented it till 12am For the price and significance of the occasion, the level of professionalism here was very disappointing

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Andy Buivia Google

6 months ago

Terrible experience. Kicked us out 2 hours earlier than booked for, laughed in our faces for questioning why, tossed our catered food and laughed in the grooms face when he asked why we were being treated this way with no explanation. Kenzie, the event manager, told us the side door was still open yet the front gate was locked and the employees had already told us to leave so that they can clean. On top of this, guests were charged for drinks that were already paid for by the wedding party. We were also told that security was leaving soon when the venue was booked for an additional 2 hours. Why would security be leaving soon if an additional 2 hours was already paid for? Don’t recommend booking for any event unless you want to be kicked out early with no explanation.

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Jessicavia Google

11 months ago

Had my wedding here. Best day of my life. Wonderful coordinator (Cam) and wonderful venue. It was absolutely perfect. Only downside is that we chose the place so we could use their projector wall, only to find out they didn’t know how to or couldn’t operate them so we had to contract with another separate outside company who had to come in to operate the screens, which wasn’t cheap.

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A Beat Above Ent. - DJ & Photo Boothvia Google

about 3 years ago

Absolutely incredible venue! I had the pleasure of working an event here on January 28th. The venue is huge, set up perfectly and hosted by an amazing staff! The room has large projectors that beam custom graphics on two of the four walls. There’s also an enclosed patio that connects via folding glass doors. On a vendor note, loading/unloading was through an enclosed loading dock which was awesome! Lots of one-of-a-kind touches here. I strongly recommend this venue and hope to have another event here.