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The Plumbing & Air Service Co.
Your trusted partner for plumbing and HVAC solutions with excellence and integrity.
5(5 reviews)
$$$
plumber
hvac
home-services
Expert solutions for leaks, toilets, sinks, showers, and water filtration systems, including emergency services and ADA-compliant fixtures.
Installation, maintenance, and repair of heating and air conditioning units, with competitive pricing on premium systems like Rheem.
Comprehensive water treatment, including whole-house filtration, well pump repairs, and pressure troubleshooting for clean, safe water.
Professional assistance with gas logs, pilot issues, and other gas-related plumbing needs for safety and efficiency.
Scheduled inspections and cleaning for HVAC and plumbing systems to prevent issues and extend equipment lifespan.
Your trusted partner for plumbing and HVAC solutions with excellence and integrity.
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The Plumbing & Air Service Co. is a premier provider of plumbing and HVAC services in Kernersville, NC, dedicated to delivering top-quality workmanship and exceptional customer care. With a 4.8/5 rating from over 4,400 reviews, we specialize in installations, repairs, and maintenance for residential and commercial clients. Our team of licensed professionals, including knowledgeable technicians like Aaron, Anthony, Ricardo, and Joshua, ensures efficient, reliable service with clear communication and competitive pricing. From water filtration systems and bidet installations to HVAC unit replacements and emergency repairs, we prioritize your comfort and satisfaction, backed by warranties and financing options.
Rapid response for urgent plumbing and HVAC problems, with flexible scheduling and clear communication.
Firstly I'd lay to say when I called them initially to schedule a consultation to evaluate my system, the receptionist was very knowledgeable on her own. Rarely have I called a business and had someone who works at the front desk know so much about the specifics on how an HVAC works! After that Taylor came over and we discussed pricing and units, they offered very competitive pricing compared to other businesses I reached out to. They were able to get a Rheem 3.5 ton 2-stage unit (a premium tier HVAC system) installed for the price of an entry level unit (Goodman). They showed up the next day and installed everything in one go. They managed to get the unit into my attic with less than an inch of clearance through the attic access, without having to remove any trimming. During the winter storm there would a couple hiccups but everyone was understanding and got someone out here to resolve the issue as soon as they were possibly able to. The issue was resolved professionally and at no charge! Every person I've talked to through the whole process was extremely professional and treated me with respect and dignity. They explained every part of the process and every part of the unit I asked to be explained. They offer extremely accommodating financing options!
Brooks was absolutely fantastic in assisting us with gas logs that had a pilot issue. He offered to come out after hours due to a scheduling issue. I assured him that coming out after hours was not necessary. He talked us through the steps of lighting the pilot and troubleshooting the parts that needed cleaning for the pilot to stay on. He was so helpful and knowledgeable. I highly recommend him.g
UPDATE 22 Jan 26: - This company has a SUPERB, PROFESSIONAL, and highly COMPETENT Field Supervisor (Joshua Windsor), who's INTEGRITY was evident, when he came to our home to investigate a smell with our water and immediately discovered the problem. It was an issue that a different type of water filtration equipment would be needed to correct the problem, and Josh explained every step he would take to correct it. I am still impressed by Mr. Windsor's honesty and his willingness to do all the work over two days, to install the most impressive water filtration system I've ever seen or even heard of. The Plumbing and Air Service should give Joshua a HUGE bonus and raise! Because of his willingness just to make things RIGHT, at the company's expense, he and they have earned our respect and future business. Stellar work, Joshua! UPDATE 15 Oct 25 - Today Maxton came out and installed a Bidet seat and a sink drain, and roll time to label all the parts of our well system, so we all know which way the water flows and where the shutoff valves are. He is a very competent plumber and very professional and respectful. Thank you, Maxton, for a job well done! UPDATE 1 Oct 25 - Today, Emil, a plumber, came out to repair a leak on one of our sinks and he was very kind, professional and COMPETENT. Thank you, Emil! ⭐⭐⭐⭐⭐ Update 18 Sep 25: Today, Tyler came to install my parents' Toto Bidet and ADA toilet. He was competent, and took the time to carefully make sure the job was done right. One thing is for sure... We shouldn't have any problems with any of our plumbing for at least 20 years... 😎 High quality plumbing and technicians! Joel and Emil are top notch and professional, and the work was done efficiently and timely, with great communication! They replaced our 21+ year old water tank with a new Bradford White that comes with a 10 year warranty! They also replaced the well pump tank (and bladder that had a hole in it, that was apparently caused by the previous plumber over-pressurizing it and over-charging for work he didn't actually do, according to the invoice). I CANNOT RECOMMEND "RHINO PLUMBING", but I DEFINITELY RECOMMEND these guys who also communicated with me continuously as part of their service, which is the opposite of what Rhino did. Joel also gave us a 2-year service plan for our HVAC twice yearly inspections and cleaning for FREE AND a military discount! You can hire lesser qualified plumbers, who you may or may not regret hiring (Rhino Plumbing), or you can hire this company and KNOW the work is done and done right. A+ ************* Joel and Chris came out to help us try to find a shower that my elderly parents can use to better accommodate their limitations. Chris is also an outstanding asset and representative of your company. He formulated a plan for my elderly parents and we were astounded to know y'all are able to come out and install the new shower TOMORROW! Thank you for the way y'all do business... Brandon and Carson were also part of our well water system refurbishment, and have been very patient with the Brita Whole House, 3-filter water filtration system supplier, as Brita had manufactured two systems that have defects. Although the Brita system is rated extremely high, we still had issued with workmanship, but the plumbers ARE going above and beyond to make things right for their customers. 21 Aug 25 - Today our water pressure went to zero. Called the office and amazingly, Maxton King showed up within the hour! He took his time, troubleshot the whole system, and diagnosed the problem with a toilet that had a faulty flapper. That leaky flapper was apparently causing the well pump system to sense the leak and it went into emergency mode and caused the water pressure to drop. Since our toilets are all over 21 years old, Maxton was able to give us a deal on brand new ones (top quality models) for a buy one get one 50% off cost! May the Lord bless them all, and their families... Respectfully, in Christ, Jerry&Keli Hatcher
Very happy with my overall experience with this company! I had a very knowledgeable salesman, Aaron, who made me feel confident in hiring them, he was very detailed and had clear explanations for all my questions. The technicians, Anthony and Ricardo, were also great! They listened to my concerns and request so I felt comfortable that my home was being cared for. They worked efficiently and communicated clearly with me. I appreciate the calls and text about their ETA and keeping me updated on when to expect them. Great team and overall experience!
Tyler and Chase did a fantastic job on the installation of our filtration system. They were professional and the quality of their work is top notch. Thank you for helping us get this project done so quickly!
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