Bre Pena
I was researching online for a full set of new tires and landed on a set from Tires Plus. I went through the online process of getting a quote and then selecting to purchase in store and schedule appointment. Received a call the night before my appointment and was told that they are not accepting appts with you waiting in store and that I could drop off my vehicle at the appointment time, 9:00am, and pick my vehicle up after a couple of hours. I dropped my vehicle off as agreed the next morning and received an “invoice” via email. When I got home I compared my quote from the previous Thursday when making my appointment to the invoice and I realized there was about a $300 difference in price with the invoice being higher. After not hearing from anyone after 7 hrs, 4:00pm, I called to check on the status of my car. I was told it was the next vehicle in line and would be done closer to 6:00pm, when they close. He was going to call me when my car was done. After not hearing back by 5:15pm, I decided to head to the store and wait. When I got there, I discussed the difference between my quote and the invoice they sent me. They had added a warranty charge on the tires, did not give me the instant savings offered online, and a couple of the fees were higher than what was quoted and I was told they just “are what they are”. I told him to remove every service not on the quote and it was still almost $100.00 higher. All that and I didn’t get in my car to leave until 6:30 pm because they were still not done. They turned the lights off behind my exit and locked the door before I got my car started and noticed my Tire Monitor System warning was on in my car. How can you charge for TPMS service and not even actually check it? Even worse, checking it and not making a note or correcting your issue?
