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Bre Penavia Google

3 months ago

I was researching online for a full set of new tires and landed on a set from Tires Plus. I went through the online process of getting a quote and then selecting to purchase in store and schedule appointment. Received a call the night before my appointment and was told that they are not accepting appts with you waiting in store and that I could drop off my vehicle at the appointment time, 9:00am, and pick my vehicle up after a couple of hours. I dropped my vehicle off as agreed the next morning and received an “invoice” via email. When I got home I compared my quote from the previous Thursday when making my appointment to the invoice and I realized there was about a $300 difference in price with the invoice being higher. After not hearing from anyone after 7 hrs, 4:00pm, I called to check on the status of my car. I was told it was the next vehicle in line and would be done closer to 6:00pm, when they close. He was going to call me when my car was done. After not hearing back by 5:15pm, I decided to head to the store and wait. When I got there, I discussed the difference between my quote and the invoice they sent me. They had added a warranty charge on the tires, did not give me the instant savings offered online, and a couple of the fees were higher than what was quoted and I was told they just “are what they are”. I told him to remove every service not on the quote and it was still almost $100.00 higher. All that and I didn’t get in my car to leave until 6:30 pm because they were still not done. They turned the lights off behind my exit and locked the door before I got my car started and noticed my Tire Monitor System warning was on in my car. How can you charge for TPMS service and not even actually check it? Even worse, checking it and not making a note or correcting your issue?

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Sam Thompsonvia Google

3 months ago

The suave queer-coded employee who helped me was kind and enchanting. They will bribe you with a 10$ discount to make a five star review, but they really just ask if you are going to do it, you don’t have to do it. I’m doing it because I called late in the day needing my tires balanced before close and they were able to do it and I really appreciate that.

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Rachel Andersonvia Google

3 months ago

I appreciate the team getting me in to their schedule on short notice for extensive service to my car. They were extremely busy and obviously short staffed. You could tell their manager was doing everything he could to service everyone who walked in the door/called. While I ended up waiting for an extensive period of time, I think the team at this location did their very best under the circumstances. Note to self and anyone else who prolonged prepping their car for winter - don’t take it out on anyone but yourself. Bring and book and some snacks if you’re going to wait, or arrange to pick it up later. This was a lesson for me to do better next time around and not wait until the middle of winter to get my car taken care of. Thank you guys again 🙏🏼

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Ernestina Genisvia Google

3 months ago

I have been visiting Tire Plus for about three years for oil changes and various car-related concerns. The staff is friendly and professional, and Jonathan has been assisting me. He demonstrated exceptional professionalism and offered excellent customer service along with valuable recommendations on where to start. If you're in need of a Spanish-speaking staff member, I highly recommend Jonathan.

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Sindy Menvia Google

4 months ago

I brought my vehicle in for service and the store manager Jonathan attended to me. He was very professional and provided great customer service. My car was done in a timely manner. Jonathan made it a smooth process & made sure my car was in great shape by recommending additional things I needed done that I didn’t know of. I had bad experiences going elsewhere when my car needed service. I will definitely come back with all my vehicle service needs. I HIGHLY recommend coming to this location & ask for Jonathan the store manager.