Total Wine & More

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Mitchel Obornyvia Google

21 days ago

Great prices and the nicest employees but its insane that they have 20+ employees and never more than 2 registers open to check out. Its a 10 minute wait half the time. I encourage the manager to go check out the trader joes model of actually having their registers open and not making people wait.

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NN Mvia Google

27 days ago

(Read the 20+ 1 star poor manager experiences and beraiting language they abuse customers with in the 1 star review section) I had ordered multiple times online before without issue and then drove over to pick up my order. Except for the fact that people park in the curbside pick up spots and then leave their cars to go shopping, (rude and entitled). 1 pm on New Years eve, I fought the ridiculous traffic issue they have with over 1/2 the curbside pick up parking spots filled with empty cars. The response to bring out my order was about 5 min., they were busy. The young guy scanned my drivers license barcode.. loaded a large box and a smaller box in the back of my vehicle. I did not inspect it, it looked right. While drive home, I pulled over and inspected it was the wrong order, not my order but someone else's with cheap wine and tiny bottles of cheap champagne. I immediately called them they bounced me from whoever answered the phone to who they said was the "manager of online sales a man", today I called back and was told the manager was a woman and they have 7 managers.. blah blah.. The "online manager" acted like it was no big deal, it must happen all the time.. he said he would have to drive it over this evening. Knowing I wouldn't be home and it being New Years eve, I said it's not an emergency, he said it's either today or Friday. Well, Friday came and went with their incorrect box sitting outside on the porch for them to pick up. I phone yet again, this time the person answer the phone said she was the store manager. I explained what happened, I asked if my delivery was sitting there waiting to be delivered. I gave her my information, she kept asking for who I spoke too before, I asked couldn't she figure that out looking at the order, since she was the "Manager" couldn't she ask someone.. she said only women were working today. She was bossy, and curt and pulled out all the same customer service run arounds and deflections to take any responsibility for the screw up of her associates. She acted clueless, repeating the same questions.. asking how many items I received.. duh. She had NO INFORMATION concerning the delivery of my order, said they don't deliver.. It was just more of the same attitude the first manager gave me, abusive, snappy, basically rude take it or leave it.. They have more business than they know what to deal with, and made me feel like I am lucky they even take the time to try and figure out how their associates screwed up. Your time & money will be better spent somewhere else, this customer service is a "0". Park Lane parking is horrible which matches the 7 managers or at least the 2 I have had dealings with. AVOID PARK LANE Total Wine & More. There are plenty of just as well stocked liquor stores that treat their customers much better, even carry out the heavy boxes and appreciate your business. Like Goody, Goody.. even Spec's.

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Jessica Yuen-Hernandezvia Google

about 2 months ago

Stopped by and had a great conversation with Roy about Spirits. They have Volada Volada. Stop by and grab a bottle and enjoy a great conversation with one of their knowledgeable associates!

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Michael Duncanvia Google

4 months ago

You have to love the team at Total Wine. They are amazing. So very helpful. If you look lost someone will find you and help you find your way. Have any question and they can answer it. Want to try something new, they have suggestions. Customer service isn’t dead, it’s employed at your local Total Wine & More.

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Evelyn Freyvia Google

6 months ago

Oh my gosh this place has the best customer service ever! Employees are knowledgeable and easy to help us even when we don't know what the heck we are looking for. We loved the tasting classes. Especially the Cognac class, it was great!