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Diane Kvia Google

about 1 month ago

Truly the best vet clinic in Winnipeg! All the vets are wonderful, especially Dr. Nitychoruk, who takes such great care of our very anxious pup. Their pricing is also very fair, and I'm grateful they get us in for last minute appointments as needed. The doctors truly care about the animals at this clinic, and it shows.

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brittvia Google

5 months ago

I recently went back through my older reviews and felt it was important to revise my original 5-star rating for this clinic, as my overall experience changed significantly over time. I want to preface this by saying the clinic itself deserves 4 or 5 stars, but my personal experience deserves a 2. I had been bringing my cat here for a couple of years to see Dr. Marnie, as my cat was dealing with stomatitis. In the beginning, I really appreciated the care we received - Dr. Marnie made an effort to accommodate my situation as a student with limited finances, often doing quick check-ins without charging for visits. My cat did show some improvement during that time, though it required long-term use of Prednisone, a steroid. However, during our final appointment, I expressed concern that it might be time to consider dental surgery, as my cat appeared to be in pain again. I had done a lot of research and understood that extraction is often the only long-term solution for stomatitis. The response I received felt dismissive: something along the lines of, “If you really want to put her through that, we can, but I don’t think it’s necessary. It’s your call I guess.” She seemed annoyed that I was requesting this and made me feel like I was going to cause unnecessary stress and pain to my cat doing the surgery. Shortly afterward, my cat developed a large lump on her neck. I decided to seek a second opinion elsewhere, where they performed X-rays and found that her molars were severely decayed - rotted at the roots with visible holes. The lump turned out to be an abscess from an infected tooth. She underwent surgery to have the affected molars removed and was given antibiotics. The new clinic also advised that my cat should never have been on Prednisone for two years without regular bloodwork (every 6 months was recommended, annually at minimum). I recall asking Marnie how I would know if the medication was affecting her organs and being told, “You’ll see blood in the litter box.” Looking back, I find that incredibly alarming. No routine blood testing was ever suggested - it was essentially a “wait until it's too late” approach. Since then, I have switched to Birchwood, and saw a vet who specializes in dental work. My cat has now had most of her teeth removed (with the exception of a few healthy ones) and is now off steroids entirely. She's like a brand new cat - happier, more active, and eating normally. While I do think this clinic tries to offer affordable care and genuinely wants to help animals, I believe that in my case, that effort led to a serious oversight. It felt like the focus was on managing symptoms cheaply rather than truly resolving the underlying issue, and my concerns were regularly dismissed. And while I can’t speak to the other vets at the clinic, I do feel the one we were seeing made decisions that, in hindsight, put my cat’s health at risk. I also did have a negative experience with one of the receptionists who was insanely rude - my appointment time had been changed last minute apparently, and I wasn't aware, and she told me it wasn't her problem that I don't check my voicemails. The doctor ended up still squeezing in time for me. That said, I know others who bring their pets here and have had very positive experiences. I don’t think the clinic is operating in bad faith, and I still respect that they try to keep care accessible. So many other clinics in the city are only focused on draining your wallets. This is not a bad clinic by any means and I would still take my animals here if my regular vet wasn’t available. Mostly, I wanted to write this review so Marnie can be aware of what happened in Kitty’s situation - maybe it will change the way she treats this condition in the future.

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Chris Onizakvia Google

6 months ago

Been going here for many years with many of my animals. 100% the best place to bring your babies and feel safe. They can get really busy at times but that comes with being a great place you can trust. I went to another hospital a year ago in a weekend panic and it was a huge mistake..never again. TVH is 💯 the best! 🐾

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Emily Yangvia Google

6 months ago

I've had a great experience over the past couple of years since moving to Winnipeg. The doctors are incredible, and most of the receptionists have also been wonderful. However, the receptionist I just spoke with over the phone was extremely rude and impatient. She was pushy, kept interrupting me, and made me feel like I didn’t care about my dog. Typically, the receptionist confirms my phone number and my dog’s name when booking an appointment. This time, she just said “okay” and hung up without confirming anything—now I have to call back and check if the appointment was actually booked. People call in when their pets are experiencing health problems because they genuinely care. She was also trying to diagnose my dog over the phone! Even a vet would have to see my dog physically to assess the condition. There she goes trying to diagnose my dog and tell me to go to another hospital. How can you let your staff do this!? mind blowed. At the end of the day, it’s the pet owner’s decision to make, not the receptionist’s place to judge. Hire someone who show empathy and understand the importance of compassionate communication!

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J Cvia Google

7 months ago

This is a very trustworthy veterinary clinic. We highly trust the vets and staff at this clinic. We’ve had a cat and a dog as patients here for years and had great experiences with past vets. Recently my cat had taken a turn. This time we had Dr. Jimenez who was very caring and patient in explaining what was wrong with my cat and what my options were. She was honest and kindhearted. She never made me feel rushed. She also very carefully explained what the costs would be for each option. Thank you for making a tough time feel easier.