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Shelby Oberstvia Google

about 2 years ago

This company has saved me so much time and money. They are honest, polite, and do top notch work. The pricing is more than fair as well. I’ve had several plumbing issues and they have always responded quickly. I will never use another plumber- this is by far the best one in Lexington! From the scheduler (Hailey) to the tech (Riley), everyone is so kind and helpful. I can’t recommend them enough.

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Edward Jamesvia Google

over 2 years ago

I had a tankless water heater installation. Their staff for initial evaluation of the project were extremely knowledgeable about the products they provide and explained the differences between the two primary tankless heaters they supply and which would be beneficial for what my family needs. On the day of installation they were earlier than I expected (definitely not a bad situation, I’m just used to delays and excuses from plumbing companies). Their team worked quickly but not rushed, and answered any questions or concerns that I had along the way. They definitely had creative solutions for routing pipes and wiring to make sure all of the “unattractive” parts are hidden from view. At both the initial evaluation and the installation, their team had no hesitation of crawling into the deepest attic and unfinished spaces of my home to ensure the aesthetics of the installation would not detract from the overall appearance of my home, to ensure the utility connections would be hidden from normal view. During the day of installation, I had arranged to be away from work and available at home for for their team for any unexpected concern that may have arisen. I needed to return to work for a brief time and had no concern leaving their team working in my home unattended. Their team was extremely professional, trustworthy, knowledgeable, and made me feel like it was their own home that they were performing the work, not just a paying customer. All in all, I give them positive rating, five stars, A+, highest marks available. I would DEFINITELY recommend them above and beyond other similar companies.

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Stephanie Davisvia Google

over 2 years ago

Riley was absolutely amazing, he was No Kendall haha not because of anything he did wrong… maybe it was the hair Kendall just had that hair game going strong!! Seriously though we have been using Turbo Plumbing Pros for years now and we would not go to anyone else. If you really need a quick fix and am honest company than look no further! Thank you Riley for all that you did and don’t tell Kendall’s wife I love his hair 🤣😂🤣

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Gloria Davensteinvia Google

almost 3 years ago

A month ago our water heater need replacement after 22 yrs of using it. I called several home improvement stores in town to get an estimate but their customer service were not professional and not caring. I decided to call Green Box (whom they did my HVAC 2yrs ago) Turbo Plumbing and I did not go wrong in choosing them. They listen and care about your needs. They are courteous, on time, and available when you need them. They are making sure their clients concerns and issues are being met as promised to their warranties. The whole entire crew from Nathan, Kirby, Matt x2, Kendall, Shaun and Logan did an exceptional service. There were some small issues that had happened after my water heater installment but Turbo Plumbing staff fixed it until we were completely satisfied. They were available right then and there in a timely manner. The receptionist who received the call was also very pleasant. On top of all that, they gave us a gift card as a bonus for sending them a referral. My family wants to thank “Green Box” for the wonderful dinner. Highly recommended!

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Andy Himmelvia Google

about 4 years ago

Everyone was very professional and customer service was excellent. We used Turbo Plumbing Pros to purchase and install a new water heater for our house. They were upfront with the costs and the sales process was no pressure. Installation happened very quickly and the whole process only took about 4 hours. I would recommend them to anyone needing plumbing services in the central KY area.