Turtle Creek Dental Associates

F

Frank

via Google

I’m deeply disappointed with this dental office. I was a patient here for about three years and had no issues until early 2026, when I needed to transfer to a new dentist. Despite multiple phone calls and emails, this office has refused to provide my complete dental records. They have only sent my X-rays and are withholding the rest of my records, including clinical notes, treatment history, and procedure documentation, unless I pay $100. Under federal law, patients have a clear right of access to their complete medical and dental records. The HIPAA Privacy Rule (45 CFR § 164.524) allows providers to charge only reasonable, cost-based fees, limited to actual copying costs (such as paper, electronic media, or postage). Providers may not charge retrieval fees or inflated flat fees, and fees intended to discourage access are explicitly prohibited. Charging $100 simply to release routine dental records far exceeds what is legally considered “reasonable” and is not compliant with federal law. Dental records are not limited to X-rays — they also include notes, diagnoses, treatment plans, and referrals, all of which a patient is entitled to receive. What I find most unacceptable is not just the refusal to provide my full records, but the lack of clear communication and the attempt to overcharge for information that legally belongs to the patient. I have filed a complaint with the Texas State Board of Dental Examiners and will pursue additional remedies if necessary. Based on this experience, I would strongly caution others: this is how communication and record access are handled once you leave this practice.