uBreakiFix - Phone and Computer Repair

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Chris Griffinvia Google

26 days ago

Excellent service. My son was having computer issues for his laptop. They diagnosed the issue within 5 mins and had it resolved within 15 mins. The staff is knowledgeable, friendly and helpful! Service with a smile!

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Johnnyvia Google

about 1 month ago

Dear uBreakiFix by Asurion Customer Service Team, I hope this message finds you well. I am writing to file a complaint regarding my repair experience at your uBreakiFix by Asurion location at 1645 E Camelback Rd Suite 104, Phoenix, AZ 85016. I brought my laptop in for internal cleaning, diagnosis, and fan replacement due to abnormal fan noise. After receiving my device, I immediately observed that a rear case screw (middle-left of four aligned screws) was missing and that a physical protrusion/deformation is now present on the chassis that did not exist prior to service. Both conditions are new and were not present when I dropped off the laptop. After I reported the missing screw, the assigned technician took my laptop into the back for approximately 10-15 minutes and then returned, stating that the screw had already been missing when I dropped off the device. This statement is false. I have dated photographs taken before service that clearly show the screw intact and the chassis undamaged. After I informed him that I had photographic proof and showed it to him, he again took my laptop into the back. When he returned, I saw that the remaining screws had been rearranged. The missing screw position had been moved from the middle-left to the far-left. I did not understand why they did this. He then stated that they “could not find the screw” and that unless I left my laptop at the store again, nothing would be done. When I asked why the device would need to be retained merely to identify or replace a manufacturer-standard screw, despite the brand and model already being documented, I was told that “without the laptop, we cannot find the correct screw.” This response was not credible and reasonable, as they had all the necessary information. During this interaction, the technician raised his voice and then walked away to assist other customers. The store’s security cameras will record the contradiction between his initial false statement and his later attempt to “solve” the issue. Eventually, another employee took my device into the back again. After further waiting, my laptop was returned with a non-original black screw installed that does not match the original silver hardware. Due to the excessive time already spent and my urgent need for my device, I reluctantly accepted the laptop and left. For completeness and fairness, I would also like to note that I do not have photographs of the employee named Breanna (or the female employee who was in the back speaking with the technician), as she remained in the back area throughout the interaction and was not visible to customers. I am attaching the following numbered photographs: 1. Back of laptop prior to service showing no missing screw 2. Interior of laptop prior to service showing no protrusion/deformation 3-4. Photographs showing the missing screw position after pickup 5. Photograph showing the protrusion/deformation after pickup 8-9. Photograph of the non-original black replacement screw 10. Photograph of the storefront location This issue involves physical damage to my device, loss and replacement of original hardware, false statements made to conceal fault, further tampering after the issue was discovered, dismissive and raised-voice conduct by staff, and failure to follow professional standards, transparency, and accountability. I am requesting written acknowledgment that the damage and missing hardware occurred during service, confirmation that my device’s internal structure has not been compromised, a formal apology for staff conduct and misrepresentation, and appropriate compensation and corrective action. Please confirm receipt of this complaint and advise on next steps. Sincerely

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Maikyl Solisvia Google

about 1 month ago

Dylen was able to fix my PS portal quickly. Although testing it was a different story. Just a heads up if you need the same device fixed they are not able to test it without the PS5 the portal is connected to. All said I'm very happy with their abilities and expertise they were able to demonstrate with this repair. Definitely recommend and will likely return with a different device in the future. Thanks again uBreakiFix team!! Amazing job!!

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Kinard Sprolesvia Google

about 2 months ago

I came in with concerns regarding my volume and potential issues with the sound during calls. Matthew quickly noticed that the here was a lot of gunk in my speakers! He cleaned out my speakers within 5 minutes and returned my phone to me. He provided advice to follow up with my carrier if the issue persisted, but my phone seems to be doing much better! He also stated that my phone was in excellent condition still. He was fast, effective and had amazing customer service! I’d highly recommend coming here.

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D Wilsonvia Google

about 2 months ago

I received such friendly and fast service! Mathew was so kind, helpful and attentive and fixed my phone charge issue right away. He also advised me of my options should I have any further issues. I strongly recommend Mathew, located at 16th Street And Camelback!