Eden Cortes
I took my son to urgent care due to a bad cough. Stepped away to go to the bathroom and his name was called. Came back from the restroom and was told by another patient my kid’s name was called. I then walked up to the nurse to let her know that we are here and she told me with a demeaning voice that it wasn’t his turn. I proceeded to let her know that his name was called before she steps out into the lobby. She then told me, again with a demeaning voice “it was his turn but not anymore.” She turned her back at me then walked away. Wow! That’s the type of care one shouldn’t get from a healthcare provider. Especially when we are sitting in the lobby patiently waiting our turn.






