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Moo Tomlinson
via Google I went there yesterday and was surprised by how awful they are. My dog went in for a respiratory infection that isn’t very serious (he had the same thing last winter) and after checking him out and determining he wasn’t too sick (their words, not mine), before even prescribing medication for him which fixed the problem last year, the doctor tried to feel me out on whether I would be interested in getting him X-rays to check for pneumonia. It was bizarre; it literally felt like she was feeling out how much money I made.. there was no medical need whatsoever to be discussing X-rays. Also, one of the first things she said to my dog was “I bet you don’t like to be told no” which was just passive aggressive and weird to me. My dog also squealed in pain and ran away bc she tried to take his temperature in his anus; I’ve had dogs my entire life and I’m 41 and I’ve never had a vet do that. Anyways, wont be going back.
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Mary Pilarzvia Google Dr. Moodie has gone above and beyond for my cat on multiple occasions. He is exceptionally knowledgeable, compassionate, and truly invested in his work. Whether for routine care or unexpected emergencies, he has always been responsive, thorough, and reassuring. I have complete trust in his judgment. I am so grateful to have a veterinarian who consistently provides such outstanding care. Highly recommend!
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Brian Johnsonvia Google I found the customer service and attitude of the vets to be fine, but the price is not reasonable here. Besides expensive regular check ups, they recommended dental work for our cat and quoted almost $2,000! Another vet in the city just recommended we brush our cat's teeth at home; we saw improvement and by avoiding VCA Animal Care we not only saved $2k but avoided an unnecessary, invasive, and stressful procedure on our kitty. 10 months later and kitty is fine with no dental issues...
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Tonivia Google Under the care of Dr. Aguilaur, my dog is dead. Obie Juan was her patient of many years.
I called because he had a massive infection. She was there but would not get on the phone. She said through the receptionist to give him prebioticts. He needed antibiotics.
I took him 2 times to another vetinarary care and then I had to put him down. A tumor had burst in his abdomen and he was bleeding internally.
VCA is a cruel money machine that doesn't really care about your pet.
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Kristi Emmonsvia Google Wow! I'm sitting next to a very content cat right now, all rolled up into a ball. I think he was happier today than your average day, and had some excitement. This is a cat that went to the vet today.
A little backstory, my little guy, whom is a kitten, has only been to VetCo (PetCo's mobile veterinarian service) and PAWS, for vaccines and neutering. VetCo has been such a horrible experience, that little my cat is traumatized by this point, from seeing a vet. They couldn't even complete his pre-surgical examination at PAWS, by the time I took him there just 12 days ago, because he was so freaked out (and he isn't really a little scaredy cat, nor is he fractious at home).
So finally, I got him into VCA for his first real vet appointment. I didn't expect for them to be able to examine him, but at least I knew I could get all my health questions for him answered, and hopefully they wouldn't tell me to never to bring him back again.
I forgot to ask if they had cat empathetic or Fear-Free certified veterinarians there, when making an appointment, so I asked when I arrived. The front desk staff didn't know what I was talking about, but started listing amongst themselves some of their vets that were already really good with cats, and one of them just happened to be who my baby got to see today.
The front desk staff were super attentive to my furball's needs and friendly throughout the visit. They got me out of the stress of the front waiting area with the other animals, and into a exam room right away.
They let me take him out of his carrier, but we hardly had to wait at all, despite being early for the appointment. I brought toys and treats, and put him on the metal exam table, so I could start helping him make a positive association with those tables. When the veterinarian came in, he was so cool!
I got to asking my questions first, and by the time I was done, FluffBall wasn't even afraid of the vet anymore- just a little timid. And BAM! We got a whole physical examination done! No hissing, not a thing! The veterinarian even checked his mouth, and my little guy was cooler with it than he is with me doing that!
MIND YOU, this was a previously "fractious" cat, that was at the point before this that he could barely be touched by a vet or their technician. A miracle!
Not only that, but my little guy got a welcome bag! It had toys and all sorts of goodies in it, and he was so excited to get it! VCA is running first time appointments at a promotional price right now, which I think is great, because I really think it helps the animal community out there. Not only that, but their booster shots run less cost than horrible VetCo!
Also, they have excellent hours of operation, and they were able to advise me on which times were least packed, to make it less stressful for the cat.
Parking isn't bad- it's free street parking.
Another cool thing, is they're pretty sanitary here, and I think the notes on the entry door said that they have a separate entrance for sick pets.
Thanks VCA for performing a 180, miracle, on my little guy. I'm glad to make this my new home veterinarian.
