Laura Magnusson
My husband and I brought our senior dog to this VCA location on Boxing Day this year, as she was in distress due to her diabetes being unstable because of a flu she had gotten. We normally took her to the Sherwood Park VCA Mills Haven location, however it was closed on this date. We were immediately seen, despite the full waiting room and they took our dog to the back for emergency care as she was in shock. They kept us informed as they were treating her, and once they knew where she was with regard to her condition and outlook, and she was comfortable, Dr. Spencer spoke with us very kindly, clearly and answered all of our questions. He provided all of our options but did not give false hope either - which I appreciated so much - he provided the facts in a very clear and gentle manner. We were given lots of time to discuss things and never felt rushed. We had not thought that we would be saying goodbye to our sweet girl that day, but Dr. Spencer and the veterinary technician working with us helped us so much. They were so kind and allowed us time and privacy with our girl before and after her final goodbye. They were so respectful and we were completely allowed our time. Afterwards, all of the arrangements were taken care of smoothly for us, and today we received the most beautiful handwritten sympathy card from Dr. Spencer and Claire, the Veterinary technician - and they have only met us once. My husband and I can’t speak highly enough about these two people, and if the rest of this clinic is like them I would not hesitate to go to this VCA. Thank you so much for your gentle care during such a sad time of our lives.





