L

Laura Magnussonvia Google

about 2 months ago

My husband and I brought our senior dog to this VCA location on Boxing Day this year, as she was in distress due to her diabetes being unstable because of a flu she had gotten. We normally took her to the Sherwood Park VCA Mills Haven location, however it was closed on this date. We were immediately seen, despite the full waiting room and they took our dog to the back for emergency care as she was in shock. They kept us informed as they were treating her, and once they knew where she was with regard to her condition and outlook, and she was comfortable, Dr. Spencer spoke with us very kindly, clearly and answered all of our questions. He provided all of our options but did not give false hope either - which I appreciated so much - he provided the facts in a very clear and gentle manner. We were given lots of time to discuss things and never felt rushed. We had not thought that we would be saying goodbye to our sweet girl that day, but Dr. Spencer and the veterinary technician working with us helped us so much. They were so kind and allowed us time and privacy with our girl before and after her final goodbye. They were so respectful and we were completely allowed our time. Afterwards, all of the arrangements were taken care of smoothly for us, and today we received the most beautiful handwritten sympathy card from Dr. Spencer and Claire, the Veterinary technician - and they have only met us once. My husband and I can’t speak highly enough about these two people, and if the rest of this clinic is like them I would not hesitate to go to this VCA. Thank you so much for your gentle care during such a sad time of our lives.

L

linduuh xvia Google

3 months ago

I had to take my cat Kittan in, in the middle of the night. Unfortunately they couldn’t do anything to save her, but the way I was treated at this vet was amazing. They called me after to make sure I was okay, and told me about grief assistance which I had never been offered at any other vet. The day I picked her up the staff were so gentle and kind. They also sent a beautiful card in the mail with all their own little message when I opened it , I ended up bawling 😭❤️ This is by far the most caring vet I have ever been to. The vet where I had her teeth done before this tragedy happened never even sent a card and barely got back to me after Kittan had passed. This vet centre has real integrity and truly cares about you and your pet not just the money. If you ever have an emergency or just want good vet care, take them here. 🫶 Thank you to the amazing staff who did your best helping me and my beautiful kitty, Kittan. She knows what you did for her! 🐈🪽

J

Jovi Adamsvia Google

4 months ago

We came to VCA in an emergency for our Honey. They immediately knew there was a bigger problem than we were seeing and took her in for examination. I was notified promptly what the concerns were andwhat options we had going forward. Unfortunately, much to our distress, the only way was to let her sleep. Despite the heartbreaking news and sadness my partner and I felt from this, the staff were amazing. They allowed us all the time we needed to process the situation, giving us confidence and comfort through the process as well as patience for our emotional state. They also allowed us to bring Honeys littermate in to say his goodbyes. They did everything they could to provide Honey comfort. It was not the news we wanted, but we could not have asked for better staff in taking care of us and most importantly our pup Honey. We thank VCA for everything they did, and hopefully not have to return but will have confidence in them if we do.

S

Stacy Reidvia Google

4 months ago

All the staff were amazing last night. They handled our emergency so professionally and kind. Dr. Narbonne was so kind and patient with explaining the situation and our options. When told that it would be wise to let my boy rest there over night they brought me back to see him and stay as long as I needed. It was a very stressful situation and I felt so much trust with the Dr. and the staff.

C

Chad Ohmanvia Google

5 months ago

Guardian was incredibly kind and caring yesterday as six of us descended on the clinic with our 21 year old cat. His heart was laboured. At 21, we knew that the day was coming, but of course, it was hard. The process of giving us time with him after they placed the catheter and returning him to us in a soft bed and a hand knit blanket was so caring. The doorbell mounted on the wall to call the vet to perform the procedure was absolutely what we needed. It was like we were ringing the doorbell for him to cross that rainbow bridge. At 33, I have lived more of my life with the guy than without, and the vet and technicians were so accommodating and so, so kind. My parents drove in an hour with him and thank you to all the staff there on Sunday for being so good. You gave Cinder the relief he needed, and you gave our family the time and space to make it as comfortable as possible. I wish I remembered the names of the three staff we dealt with, but the moment was just such a blur. Thank you to the two techs and the vet for being so kind and compassionate. Cinder left us amidst so much love, and he knew it as he made his last purrs. We're all so grateful. Thank you. We'll cherish his paw prints forever.