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Michael Jordanvia Google

28 days ago

Overall, the service was good. The only issue was that they tried to charge more than the price marked on the item I purchased, and instead of asking if I wanted a one year warranty, they assumed I did and added it automatically.

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Christine Lopezvia Google

28 days ago

We had a great experience at Walker Furniture. There was a sale on the item we wanted so we were happy to get the sale price. The sales associate was very friendly and helpful. We will definitely return to Walker Furniture in the future.

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Caroline Pricevia Google

about 1 month ago

The sales person was very nice but the service he provided was at the speed of a snail. He did not listen to me when I explained to him how things were being done financially instead he kept going to an office and telling us he would be right back without letting us know what he was going to do so about an hour and a half or so later we figured out what he was doing and he was relaying incorrect information and so we wasted an hour and a half of our time sitting there. I have been shopping there for probably 10 years and made multiple purchases there they have great deals but It appears the sales person‘s commission is priority over the customers satisfaction. I also explained that I was going to go get a U-Haul truck so I could pick up the items that day he made no suggestions to me he could’ve directed me to talk to the shipping department Or something but instead I rented a truck and it was too small so I had to make two trips so that took up twice the amount of time and I had to spend twice the amount of gas in mileage. The warehouse team is great and the lady at the front desk is very professional and nice. I will be back for the deals but if you want good service don’t hold your breath.

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Donald Andersonvia Google

4 months ago

Arrived and wasn’t pressured into anything. Representative was helpful in finding what we were looking for. Was able to find it and made our purchase. The people delivering our furniture was on time and let us know when they would be arriving. They assembled our table/chairs and 2 dining room sets and was very careful not to damage anything. All items were reasonably priced. Thank you so much for making this a pleasant experience.

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Melissa Nvia Google

over 1 year ago

I was seriously considering the big name air-number bed, especially after seeing the prices of "regular" mattresses had gone up to approach the fancy air beds. I had nearly purchased one from Mattress Firm up the road, and the nice salesman (Kevin) there suggested that Walker Furniture was a good place to find the rest of the furniture I needed for my new house. His recommendation was too good, for his sale at least, because I also found my mattress at the Walker warehouse for a fraction of the price. Kim was my sales person & I'll seek her out (and only her) when I next need furniture. You know how some sales people are almost stalkers in the store? Popping up like whack-a-moles every 120-180 seconds to offer informative tidbits about the way your butt should feel in a particular chair, the reason why, and which pricier chair would make your seating experience better? Kim DID NOT do that. She also didn't abandon me and was always within view across the store, but with the perfect balance of space so that I could waive if I had a question but not so close that I felt pressured. I was very upfront my first visit that I wasn't going to purchase furniture until my house closed, so nothing that day, and she never pushed for me to make a deposit or otherwise commit like so many stores did - which is ironic because the clearance center really did have some items that were legitimately of stock once they were sold. I saw my table as soon as I came in though. It just called to me somehow, and felt like it belonged in my kitchen. When I asked about the chair prices, Kim told me that the table came with 4 chairs & I felt a little woozy. My splurge-table instantly became a bargain & I was ready to stroll the entire store. She explained that items with red tags were the actual items (floor models) for sale, with no others in stocks to purchase, but the blue-tagged items had stock and would be brand new items when purchased. She actually pulled mattresses up so that we could look for issues on a couple of bed frames & asked others for the specific "scratch/dent" details on a few that interested me. Here again, I felt a little guilty for Mattress Firm Kevin, because I found my big brand name Mattress, brand new, for about half price. A week later, my house closed, and I went back to see Kim. I should note here, I'd visited no less than 15 furniture stores between the time my offer was accepted & the house closed, so I knew what was out there. I looked past the first lady, that was on the approach, for Kim and she broke out a giant smile. "Do you remember me?" I asked, a little surprised, because she had to have seen quite a few window-shoppers in the interim, but she said she did and walked me right to my table. Yes, I would've left and come back another day if she wasn't working. Sales people, especially furniture & car sales, can make my eye twitch - so I wasn't going to pass on the rare saleswoman that didn't do so. But she was there, and seemed a little taken aback that I remembered her name and sought her out specifically. If Kim's boss reads this, don't let anything ruin her methods...please...she's introverts' dream purchasing facilitator. Anyway, I know the three items that I was immediately ready to purchase, and planned to stroll the store for a few others & see what might also fit my house & budget. Kim's good at reading people, because when I asked: "Ready to go?" She said "I sure am!" and pulled out her pen and little notebook. We made quick work of the table & mattress, then she gave me space to hunt solo. My behind hit every recliner in that store & I probably opened at least one drawer in each dresser. I got a stunning bed frame that's an unusual mix of dungeon and regal, and Kim helped me inspect every inch of the floor-model frame & even went so far as to go find out why one was less expensive than the other (there were 2 total). I also got a beautiful nightstand, basically my whole bedroom, and the table, for less than the pricey air bed. Delivered & assembled with care the next day.