West Houston Auto Repair

A

A. Mackvia Google

2 months ago

Gene was awesome throughout my whole process. I was well informed about the condition of my car and provided with options and prices. He even made sure I got to and from the shop while my car was being serviced. I appreciate honest businesses and I am happy that I called WHA.

N

Nestor Alvaradovia Google

3 months ago

A year ago I brought in my 2013 Honda civic to help replace a purge valve gasket and a leaking hose. Off the rip 165 $ for a smoke test then to replace the gasket plus the leaking hose the total estimate was over 1k easy but I drove it out it was actually driving really well compared how it was when I brought it in. After two days my car don’t want to turn on. So after the 4th time starting it I took it back they looked at my car and then told me my starter was giving out. So at that im thinking that this is really fishy at this point I’ve never been so ripped off in my life but I don’t know Any mechanics in the Houston area and it was by my house. So I had to do a payment plan with easy pay leasing and those people also tried ripping me off after I finished paying them off. And after going through all that trouble my car still came back with a check engine light so I just bought a brand new car at that point.

C

Christina Collinsvia Google

4 months ago

I came in because my engine light was on and had received a diagnosis prior to coming here. They were honest and showed me other existing problems. I was given the choice what I could handle at the time and I left very happy. I was given an Uber ride home and was sent Uber when they finished with my car. Today, I had something going on with my headlight and tail light and they took care of me. I am reminded of family. Bring your car and let them show you what they see and then make your decision . I never had anyone allow me to see my problem, except my grandpa when he was teaching me about cars.

R

Robyn McGeevia Google

4 months ago

My first experience here was great, I had a major $600 repair done, and they did an excellent job. Because of that, I came back for a routine oil change (about $100). I had a cabin filter in my trunk and simply asked if they could install it while they were already servicing my car. They came back and told me it would be a $40 charge. I was genuinely surprised. At that point, it became clear that customer loyalty doesn’t mean much to this business, so I chose to leave without completing the oil change. I took my vehicle to the auto shop I previously used, and they swapped the filter without hesitation or extra charge. Unfortunately, this experience cost them my business. I won’t be returning.

J

Justice Grayvia Google

7 months ago

Doesn’t deserve 1 star, extremely dissatisfied with the service! I had a simple request to fix A/C, was assured twice it would be same day because that was extremely important to me. They contacted my max care to make a claim, was approved and paid same day of $2900+. Then, had the audacity to tell me to pay another $1k for AIR CONDITIONING along with an engine mount I didn’t know I needed & backup camera malfunction.. I contacted max care to get a break down of cost which again didn’t match up with the breakdown they gave me. They added an engine mount which I didn’t request over $300 plus tailgate actuator that I inquired about to put on the same claim. They quoted extremely high prices for each part even the max care rep said is way off from the average that they approved it for but according to Houston Auto they only use “OEM” parts. Yea, $735 for a compressor is robbery along with the other prices of everything else. Fast forward, my car was given back to me the NEXT day, lied about when I would get it couldn’t get my daughter from school…. Didn’t even get me a loner car, my camera was STILL MALFUNCTIONING!!! Set me up a service appointment at Mercedes because apparently they were the only ones who could fix it YET, they got paid to fix it! Tried to drop me off at home I refused and made sure I went there to hear what they were saying the issue was. Before I say my experience there, I also would like to add the brand new AC compressor they claimed they put in was not blowing freezing cold. It was cool but definitely didn’t feel like new at all. My tire & rim was also damaged which they CONFIRMED THERE WAS NO DAMAGE PRIOR TO ME DROPPING IT OFF. Fast forward to Mercedes appointment..Talked to a nice gentleman at Mercedes names James who was extremely helpful. Stated that his guys said the parts were mix matched and it could be the reason, or update maybe needed. Once updated, was told it’s still doing the same thing. So something they did was completely wrong and caused more damages. Mercedes kindly loaned me a car while they did further diagnosis, was told they rejected Mercedes doing it the correct way and wanted me to come back again to let them fix it! NO WAY! The next day, dropped off my loner & Mercedes had fixed it anyway THANK GOD! So, I go back there to let them know that THEY actually finished the job. I asked if they could check me levels to make sure this is the coldest the AC will blow and he told me to come back Monday. MIND BLOWN! So I would give this place a 0/10. They jack up prices, give you faulty parts, and do NOT service your vehicles correctly! I will never be taking my car back there. I will not be returning Monday or any other day.