West Park Animal Hospital: Compassionate, expert veterinary care with clear, honest communication.
West Park Animal Hospital in Cleveland offers compassionate veterinary care with clear, thoughtful communication. Reviews praise Dr. Borys and the team for honest guidance, prompt emergency department care, and a patient, caring staff. The facility provides oxygen therapy, IV antibiotics, and regular updates, with a well-regarded pharmacy and a new cat floor. Pricing is described as fair.
4117 Rocky River Dr, Cleveland, OH 44135, USA
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Immediate medical attention for pets in critical conditions, available with prompt service and compassionate support.
Specialized care for older pets with complex needs, including diagnostics, medication, and ongoing monitoring.
Preventive health services to keep pets healthy, including exams, shots, and wellness plans.
Comprehensive blood work, x-rays, and other tests to accurately diagnose and treat pet health issues.
On-site pharmacy providing timely prescriptions and medications for pets in need.
Dedicated services for feline patients, including anxiety management and specialized treatments in a calm environment.
Overall rating
April Stewart
Had to bring my dog in tonight. From my phone call inquiring about whether or not to bring my dog in, to the care we received- everything was top notch. The staff and doctor were kind, we didn’t have a long wait, and the pricing was amazing. I just went to my regular vet 2 weeks ago for this issue and tonight’s emergency visit was only $2 more. Definitely would recommend.
Logan
I moved to Cleveland a few years ago and tried several veterinary practices because both of my dogs were senior dogs with special needs. West Park Animal Hospital was the best of those I tried, by a wide margin. Dr. Borys, the other doctors, the technicians, the pharmacy, and the entire team have been consistently wonderful with my dogs. Dr. Borys is collaborative and truly listens. He hears what you are saying, explains things in clear, plain language, and shares information that many veterinarians do not, which makes a real difference in understanding what is actually going on. He genuinely cares. He is not afraid to say when he does not know something, and he is open to your thoughts and questions. He is patient, experienced, and very smart, and he never pushes tests or treatments that are not necessary. The Pharmacy has also been so helpful and responsive in time sensitive situations. The rest of the team has been impressively fast and thorough in responding to my emails and sharing information. They are also very kind and caring at the front desk. When you are caring for senior dogs with complex needs, that level of honesty, respect, and thoughtful care matters more than I can say.
Sarah
I am always so impressed with west park animal hospital. Their new cat floor is amazing! Everyone that works there is so kind. Dr. Boris is so thoughtful and patient with my cats. My cat Gumbo gets anxiety at the vet (as do I 😹) and Dr. Boris creates such a calm atmosphere! He always throughly answers my questions and treats my cats with excellent care. I love it here!
David Skorepa
I cannot believe how wonderful this place is. Our 13 year old dog had a severe vestibular incident (Google it) late on a Friday afternoon. I was not aware of these and as it was happening I though my beloved dog was dying right before my eyes and I felt completely helpless and scared. My wife called around only West Park would/could see him right away. We had never taken him here before. I cannot tell you how wonderful they were. They rushed us back to see our dog (Loki) right away. Every single staff member was kind, empathetic, communicated clearly, and guided us through this traumatic episode. The doctor and techs got right down on the floor to pet him and soothe him. But the part that really blew my mind was the price for the emergency visit. It was astonishingly fair. And for even more bonus points, they did not try to upsell me unnecessary and expensive tests and treatments. They simply recognized our emotional distress and treated our dog with the exact right amount to get him back home on the road to recovery. This place is amazing and well worth the longer drive compared to my previous vet. Thank you from the bottom of my heart.
Kara Bowman
We had to take one of our cats here for an emergency visit after a pneumonia diagnosis from our regular vet. He had not been improving much for a few weeks despite several rounds of antibiotics. When we got him to West Park, they saw him promptly and immediately got him on oxygen therapy and IV antibiotics. They did blood testing and x rays and decided he should stay overnight due to his labored breathing. Dr. Vega was the one we worked with the first night and she was amazing. She answered our questions and was not rushing us despite their emergency department closing at 1 and it was almost 2am. She was lovely. The next day, Dr. Lazarus was working with him. She called to give a detailed update and said she had also discovered a heart murmur that concerned her a little bit. She wanted to do additional testing to make sure he was okay to be treated for asthma (another new diagnosis our regular vet had missed). No one had ever mentioned a heart murmur before and we were so thankful she caught this. He ended up needing to stay another night to completely and comfortably come off oxygen and continue to receive all the meds he needed. All the updates were detailed and helpful and all the questions we had were answered patiently and kindly. The last day, Dr. Natalie worked with him. She was also lovely and gave us detailed and helpful updates. We were finally able to pick him up that day with all his new meds, inhaler prescription, and very detailed instructions on how to care for him at home. Leaving him there for 2 nights was stressful but we are so thankful for the team there. They were all empathetic, kind, helpful, and so patient. They also loved our Chuck which made knowing he was there so much easier. We are so grateful and appreciative of the care he got and will never take any of our animals anywhere else for emergency visits. We are considering even switching all of them to this vet full time.
