WP
Western Pacific HVAC
Your trusted partner for reliable heating and cooling solutions in Vancouver.
3.4(5 reviews)
$$$
home-services
heating-and-air-conditioning-hvac
home-services
Professional installation of new heating and cooling systems tailored to your home or business needs.
Diagnosis and repair of HVAC issues, including emergency repairs for heating and air conditioning units.
Regular maintenance plans to ensure optimal performance and extend the lifespan of your HVAC systems.
Installation, configuration, and troubleshooting for smart and traditional thermostats, including Ecobee models.
Comprehensive air duct cleaning to improve indoor air quality and system efficiency.
Specialized services for commercial properties, including system upgrades and energy-efficient solutions.
Your trusted partner for reliable heating and cooling solutions in Vancouver.
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Western Pacific HVAC provides professional heating, ventilation, and air conditioning services for residential and commercial clients in Vancouver. With a focus on quality workmanship and customer satisfaction, our team of certified technicians offers expert installation, repair, and maintenance. We pride ourselves on clear communication, timely service, and ensuring your comfort year-round. Whether you need emergency repairs or routine maintenance, we're here to keep your HVAC systems running efficiently.
We originally booked the appointment because a single bedroom vent was blowing cool air. Not only did the technician fail to fix this, but his work resulted in the entire heating system becoming non-functional. Most distressingly, the technician left the premises without informing us that he had disabled our climate control. We have a one-year-old baby in the home, and we were left in the middle of winter with no heat and no warning. This level of negligence and lack of professional care is unacceptable. Despite an email sent two weeks ago requesting a refund, I have received zero response. I am now proceeding with a credit card chargeback and a formal report to the Better Business Bureau. Please think twice before hiring this company, especially if you have a family that relies on a functional home environment."
Excellent service for heating maintenance from start to finish! Highly recommend them and will definitely be using their services again!
We have had the fortune of having the service technician, Quinn, dispatched to service our HVAC unit and "quirky" thermostat. He is so personable, kind, and punctual. He takes the time to both listen and understand the concern and owner's observations. He communicates clearly and educates willingly. We feel very well taken care of with his exceptional service and knowledge. With his pro-active approach, we also feel reassured that our unit will continue to provide ongoing reliable heating and cooling. Thank you, Quinn!
fantastic experience with the western pacific hvac team fixing my heating system at home. They were very friendly, efficient and knowledgeable.”
Horrible experience with Western Pacific and currently in dispute with credit card company for a chargeback. Contacted them to diagnose and repair our A/C unit in our condo and the technician spent about 10 minutes diagnosing the issue and jumped to the conclusion that the fan was faulty. Said they’d reach out to the manufacturer on our behalf for a replacement under warranty (thought this was great at first) and mentioned it would be a 1-month lead time. A month passes by and I check in with the technician and no response. Called the office 3 times, each time I was promised a call back, escalation with the manager, etc and I never received a call back and so I ended up contacting my credit card company for a dispute. To make matters worse, the issue with my A/C was ultimately diagnosed (by someone else) to be a misconfiguration with the Ecobee thermostat, which the technician never even looked at. In the initial phone call with Western Pacific, I specifically requested for a technician with expertise in Ecobee thermostats. Spent $150 for a misdiagnosis and just flat out getting ghosted by the company after I agreed to have the issue repaired with the company (which the $150 is supposed to go towards). I hope this is a one-off occurrence as the company has good reviews in general, but this was my experience and I would 100% not recommend this company to anybody.
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