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Shelley Unthankvia Google

3 months ago

Always the best range of clothes and accessories. Thanks so much ladies!

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Love2shopvia Google

4 months ago

I want to warn potential customers about the refund policies of this store. I purchased a bag, then changed my mind and decided I would try and cancel the order. I emailed them knowing that they wouldn't have sent it out yet, to cancel the order. I was told that the labels were all done that they couldn't cancel it but would issue me a credit voucher. I thought this was strange, but I figured that I would just return it when it arrived for a refund. A day later, I got an email stating that my order had been cancelled and was issued a credit note. I was baffled, their return policy states that they issue refunds on full priced items. I emailed and called and was told that because it was an accessory that they only offer credit notes, again I was baffled, I had never received the item, so what does it matter what it was that I ordered? Make it make sense??? After at least 3 phone calls and multiple emails, I was told that they wouldn't bend their 'rules ' and that a credit note was the best they could do. I then scoured their Web page and realised that they had a cancellation policy that stated that they were happy to cancel orders for a 9 95 fee. It wasn't until I told them I was contacting consumer affairs and then sent them a screenshot of their OWN POLICY! And that I would write a review about my terrible experience that the owner finally relented and issued me a refund. This is after 2 days of back and forth, trying to reason with them that the whole situation was ludicrous. What gives the owner the right to hold my money, refuse my refund which was actually in line with their own policy?? It felt like stealing, as a business owner myself, I couldn't believe the nerve of this business tio do this to a customer. Also I noticed lots of fees and charges they have stated in their return policy that I've not seen before in any business I've dealt with, so please read all the fine print before ordering online. The whole experience felt like a bit of a scam, holding my money for ransom, and playing dumb about their OWN cancellation policy. I wasn't dealing with novices, and now it's "just a mix up" lol no it wasn't, the owner tried to get away with it. and wouldn't relent until she knew there would be consequences. So buyers please read the fine print, so this doesn't happen to you. In my humble opinion I wouldn't recommend this place, there's so many amazing online stores with easy returns these days, why bother with White Bohemian when they make it as hard as possible?

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Makayla Avia Google

11 months ago

Unfortunately had a really negative experience here and with the owner with a birthday gift, I feel she was not at all understanding or cared about what would make me the customer most happy. It was my birthday and on the way home from work my partner quickly stopped in here to look for a last minute gift for me. Unfortunately the dress he got me was very expensive and didn’t fit or even come close to fitting. (As I wasn’t there) I wasn’t able to try it on. The next day we contacted the store straight away and asked if we could bring it back for a refund so I could get the dress I wanted online. Even though this was a full priced item and we had the receipt, this owner has a very strict no refunds policy for (in store purchases) because they have the option to try it on. (I wasn’t able to in this case) the owner refused a refund and would only offer a store credit and basically demanded that I buy from there even though I expressed it wasn’t my personal style and I had another dress I would rather for my birthday. After emailing her and trying to reach out hoping to come to a resolution this was her response and warned me of sharing my honest experience. I just found this overall experience very traumatic and very disappointed and would rather not be forced to shop there after this horrible experience which I feel should be my choice as the customer but unfortunately that was the outcome hence the 1 star.

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Naturally Radiantvia Google

over 1 year ago

The ladies at White Bohemian are just the loveliest! Always so friendly and helpful. Always a great vibe in the store. Their range is fantastic and always updating! Highly recomend. ⭐️⭐️⭐️⭐️⭐️

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Alexandra Hurtvia Google

almost 2 years ago

I randomly found this stores website and ordered two dresses as an impulse. They arrived quickly and were great quality, fitted perfectly and are now my two favourite dresses. It’s been a while since I have had a successful online shopping experience. Thank you! I’ll definitely be buying from you again.