Williams-Sonoma

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Arina Satianivia Google

3 months ago

We were visiting Fort Worth today and stopping by at this store before we went back to Austin to get a Christmas gift. The staff were very helpful. The store was packed, a lot of people did last minute Christmas shopping but the services at the cashier were quite fast.

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Sarahvia Google

4 months ago

Carol was amazing, we had barely entered the store and were greeted warmly. She was attentive, but not overbearing. She gave us space to shop but was present for inquiries, to look up a product, or take things to the register for us. She thoughtfully responded to questions about products and engaged in conversations. In a time when customer service is as dying art if present at all, she was a refreshing example of hospitality.

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That's So Mariavia Google

5 months ago

Stopped in recently to pick up a new coffee machine and ended up grabbing some Earl Grey tea as well. I wish I could remember the name of the woman who helped me with the tea; she was wonderful. They didn't have any Earl Grey on display, so she went out of her way to check the back and brought some out for me. I really appreciated that extra effort! We usually visit the Southlake location since it's closer to home, but we'll definitely be back here too. Every Williams-Sonoma visit is a treat, and this one was no exception. Always a pleasure to shop where great products meet genuinely helpful service.

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Ashley Sanchezvia Google

5 months ago

I hate to leave a bad review, but I don't think what the employee did to me was very nice. I love checking the clearance section for sales and so I picked up some items there. One of the items was a pizza seasoning packet in a cute tin. At the counter the cashier paused and typed a lot of things when she got to this item. I paid and didn't think anything of it. Later, I noticed that the tin had two price tag stickers with the same item name and original price except it was two different discounted prices. I realized what the cashier did was scan the item, notice the price tags, and then chose to CHANGE THE PRICE TO THE HIGHER ONE. The price difference was from 2.99 to 3.73. She didn't communicate any of this to me. Again, each price tag sticker had the same item name and it scanned at the lower price so the cashier had to OVERRIDE IT. This behavior is not very nice and seems ridiculous considering the Williams-Sonoma brand is supposed to be premium.

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christian brannenvia Google

7 months ago

Response to the other reviewer mentioning color being the issue. Stop this victimhood mentality. I’m a white male and I’m treated the same way. Those workers just feel judgmental and snobby. I know this is a snob store and I should expect snotty, pretentious behavior, but it’s still not acceptable. They were happy and nice when I came in and spent a grand on an Espresso machine and a couple espresso cups. The glass cups are hand blown and one had a loose handle that came off. I came in literally a week later and the lady gave a lot of weird looks and I got the impression that she assumed I was lying. It was a completely different experience. I could tell that she didn’t even recognize me and she confirmed this when she asked how long I had the cup, and then oddly got me a replacement without looking at my receipt. You can’t just be nice when I’m spending money. It’s a tiny, cheap espresso cup, and it DID have a defect. Just ask me for my receipt and if I’d like a return or a replacement, smile and let us get on with our day. It’s not that hard. You work at Williams Sonoma. You’re not even allowed to be judgy, assuming, and pretentious, lol.