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Rachid Hkvia Google

about 1 month ago

took my BMW 435i to this garage for an oil change, diagnostics, and service reset, which I paid for in full. After collecting the car and checking it properly: • The engine oil was NOT changed (oil still old) • The service was NOT reset on BMW iDrive • I was told later that the “system is stuck”, which is not true for this BMW model Despite this, I was charged for work that was not carried out. I then received an extremely overpriced quote for further repairs, which raised serious concerns. I tried to resolve this reasonably, but the work done does not match the invoice. I would not recommend this garage based on my experience.

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Kieran Hannavia Google

about 1 month ago

Brilliant service. Broke down on a lonely road up a mountain and Peter came in no time. Nothing was a problem and back on the road in no time. An absolute gentleman. I definitely recommend this company. Thank you

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Calvia Google

2 months ago

I booked my car in for a rear brake pads replacement, which I was quoted more than £100 (can’t remember the exact amount). What should have been a straightforward job turned into the worst service experience I’ve ever had. I had to wait two full days to get my car back because only one staff member turned up to work. I finally collected the car at around 5pm on the second day, only to be told the bill was now £333 because they damaged my caliper and had to replace it. I fail to understand why I’m expected to pay for damage caused by their own work. If you’re professionals, this simply should not happen — and if it does, the customer should not be footing the bill. To make matters worse, the interior of my car was left filthy: - Steering wheel covered in oil smudges - Buttons and interior door handle covered in grease - Anti-theft wheel nut key left on the car seat - Missing a wheel bolt cap Absolutely no care or respect shown for my vehicle. I only went ahead because I had no choice due to my MOT schedule, otherwise I would have taken my car elsewhere. Extremely disappointing service, poor workmanship, and zero accountability. I would not recommend this garage to anyone.

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Josh Lvia Google

3 months ago

A cowboy garage. Left my car in for a replacement auto steering distribution. Within a week they said they had the part and would fix. Were then told it would require an autospark as the new part was not being recognized. We found a suitable autospark and went to pick it up. Asked for the old part and they said they had threw it out but an autospark was coming to the garage this week so he could see it then. We were very grateful and said that was great. Over a week occurred and we had no word - everytime we asked we were told the autospark was just about to come etc. Eventually when it had been with them approx 3 weeks we decided enough was enough and we would take it to our own. We settled our bill with the garage and took it elsewhere. Imagine our surprise however when told by said mechanic that the part had never been replaced with the dust around the part undisturbed. Additionally when he then did replace the part the car was totally fixed, with no autospark issue in the first place. They had scammed us out of our money and had done no work. When I phoned to complain to the garage I was met with a highly aggressive response from the mechanic himself who said we could see the part even though it was previously meant to be thrown out. When this was pointed out he simply said it didn't matter as he had changed it, changing his story. Do not use this service - they will fleece you for no work and act aggressive toward you when you complain about it.

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Clint Eastwoodvia Google

4 months ago

Before reading this please ignore the 4* rating this ‘company’ has, if you look at most of the positive reviews you can see these have been posted by ‘1 review’ accounts, very easy to manipulate, as I am demonstrating. Look at the people who have reviewed multiple places and their experiences. Stay away from this Cowboy garage. My journey with Windsor Autos began when my car's battery light illuminated on Donnybrook Street, just 1 street away from the garage. I reached out to Windsor Auto, only to be informed that they were exceptionally busy and that my car might be held for up to two weeks. Despite the inconvenience, I remained hopeful and tried to accommodate the situation as best as I could. However, as the two-week mark came and went, I was appalled to discover that my car had not been touched since I left it. I contacted the garage, only to be met with empty reassurances that my car would be tended to promptly. They assured me it would be ready by the end of that week, specifically on April 28th. A few more days went by and I was walking along Donnybrook, I was taken aback to find my car missing from its original spot. Hope surged within me, suggesting that perhaps the efficient WA had finally taken action. With a glimmer of optimism, I walked to the garage and saw my car in the distance, to my surprise when I got closer I noticed that WA had kindly added a couple of new modifications to my car! There, parked on double yellow lines, was my car, bearing not only a parking ticket but also had completely bent the top of the bonnet back on itself. A mix of disbelief and anger coursed through me as I tried to comprehend how this could have happened. I attempted to contact WA, but my calls went unanswered. Eventually, when I managed to reach someone from the garage the following day, they shamelessly spun a tale about an apprentice causing the damage, blaming it on a gust of wind—an outright lie that I now recognise. What followed were five agonising weeks of almost daily calls to the garage, during which I was repeatedly assured that a new bonnet was on its way from the paint shop. Each time, they promised that as soon as the bonnet arrived, my car would be promptly fixed, conveniently ignoring the fact that the original issue I brought it in for had yet to be resolved. Regrettably, these promises proved empty, leaving me with mounting frustration and a growing financial burden. I must emphasise the toll this ordeal has taken on my finances. Throughout the nine and a half weeks that I was deprived of my car, I had no choice but to secure insurance for an alternative vehicle, amounting to a hefty £210. This, coupled with the countless lies I was subjected to, only added insult to injury. Finally, after enduring this 9 and a half week wait, I was reunited with my car (after a whopping £34 apology discount). Excited to now have my car finally back I discover that it now harbours new problems—issues that were non-existent prior to its ill-fated visit to WA. In light of my experience, I feel compelled to caution others against entrusting their vehicles to this Cowboy establishment. Their blatant lies, lack of accountability, and the financial burden they imposed are unacceptable. Spare yourself the frustration and disappointment by avoiding Windsor Auto at all costs. Currently £460 down for a faulty repair job and a letter from parking wardens saying that a ticket needs urgently paid. *NB to Peter, during our phone call you kept referring to the fact that you are out of pocket throughout this ordeal and although this may be true it is simply not my fault and if you are not willing to accept that as a business then that speaks volumes for itself*