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Ms. Hopkinsvia Google

5 months ago

Booked the service and tech never showed up. When I reached out to the company, they stated “due to unforeseen circumstances, the tech had to cancel” so when I asked about rescheduling for a different day, time and/or tech, they stated that they don’t actually have any techs that work in this area. So…they lied about him cancelling orrrrr? Now, I have to wait for them to return my funds ($150) and I’m concerned that this may have just been a scam to collect my card information. Do not use this company.

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Jimmie Williamsvia Google

10 months ago

On May 2nd I had upper control arms installed on my vehicle a mechanic named Jeffrey was sent to do the job but didn't do the job correctly. After he was done my car was making a funny noise that wasn't there before. I gave it to him after I told him about the noise he took the car and said that he forgot to put a bolt inside of the sway bar He said he knew exactly what the problem was. I went back inside my job until he was done he called me back out and said that he was finished but when I test drove the car again I could still hear the same rattling noise I told him and he said that he couldn't do anything else that that's what wrench was there for to resolve any problems that I had if he couldn't if I wasn't satisfied with the job that he did. I call wrench told them what the issue was and they said that they would send someone out to look at the job that he did but they would have to charge me a fee of $150 if it was my fault and I was fine with that but they wanted to charge my card right away for something that their mechanic messed up on my car and that's something that I wasn't cool with if it's my fault I don't mind paying but don't charge my car for something that your mechanic messed up and knowing that I won't get that money back right away but you got yours right away. Also they ended up trying to send me the same mechanic who put the upper control arms on my car to verify his own job. I immediately called back and change the mechanic. They sent me a different mechanic on Tuesday which was the earliest that they could do it and the guy who was working on my car and put the upper control arms on he did the job that previous Friday so I didn't have a vehicle from Friday to Tuesday when they had someone come look at it and I also had tie rods put on by the same mechanic who came and looked to look at the guys work after he looked at the car he told me that he had to screw some bolts in the car that the other mechanic didn't screw in and that he would let the company know. After I took it home I noticed that that sound was still there so I took it to another auto shop for them to look at it they told me that the guy who or whoever worked on the car didn't screw all the bolts in and that they were all about the fallout and that it messed up my sway bar. I couldn't believe it I could have died coming home from work and driving that car to the auto shop to get it looked at after one of their mechanics told me it was good to drive on the road. this happened May 2nd and it is now May 11th and the issue has still not been resolved I have yet to hear from a supervisor or anybody of higher power who could resolve the issue I've asked for a manager to call me back a couple of times and nothing has happened since I'm hoping to get this resolved this week but I'm not for certain. I chose to write this review because I don't know what else to do or where else to go but I'm not going to stop until I get this issue resolved. I think this is a wonderful company but I think that there's some things that they need to have resolved that could make it a lot better. Appointment ID# 551965 Update. No one will call me back. They keep making excuses and say they will call and never do. Who is running this company? This is a sad excuse for a reputable business

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Marcus Davisvia Google

over 1 year ago

Took THREE days to respond which hindered me from getting my parts replaced for free and had to pay for a new Radiator and a radiator fan myself. The service was completed in October of 2023 and failed in July of 2024. Do not choose them. The Links they sent me lead to 404 sites and dead ins as well. Also would not provide a refund. Broken radiator and hose that were supposedly fixed are shown below.

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Kevin Tranvia Google

about 2 years ago

He purposely put the cable of the hood at the wrong place (between the two hex head cap screw) so he could send me a quote to get it fixed for extra money. Especially, I told him I didn’t need him to send me the quote for it. Guess what? He still did. The cable of the hood was bent. That’s why my hood couldn’t close completely and he gave me some B.S. reason. I do not like dishonest technician

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razzjr trinidadvia Google

almost 3 years ago

Came to the house and was confident in his job and completed the work in under the estimated time. All was done professionally and no extra parts left over ...(lol)