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Mary Perezvia Google

about 1 month ago

Oh boy, wait till you hear this. This review is for the Fort Bend County Area of this franchise. This particular review also pertains to the private ownership for this franchise. Before the Christmas Holidays, my pipes clogged, so I called Centerpoint's Home Serve. Unfortunately, I had just signed up with their policy and needed to have a 30 day waiting period for sewer line service in the backyard; I only had indoor plumbing services in effect. So, I called this Houston Plumbing Company number, and this company called me back which is this one. I had not initially called their number at all. Well, they were very personable and professional phone on the phone. So, I made an appointment. One day or so later, days after Christmas, the Zoom Drain technician arrived and used his camera on the backyard sewer line, which was over $100.00 the estimate that Home Serve Contractors quoted me. He immediately stated that an excavation was needed, quoted at $3,800.00 with 1/2 due at commencement. (Oh, get this, this estimate was about $1,500.00 over the estimate that Home Serve contractors offered in December.) He even stated that the pipe may be under the tree, which is entirely inaccurate because the tree is well over 50 years old, and the builders would not have placed the tree over the pipe nor built under it. (Aside for this push for an early excavation, the fees for these procedures are extremely over priced for this private franchise, in my opinion. Moreover, I only had one comparison with another contractor in the Fort Bend County area! The camera fee was at least 100.00 over and the excavation was over 1,500.00 including extra feet excavation estimate. Yes, there is even a charge for using your debit card or credit card on site.) I was ready to just get started, but I waited a day and decided to wait for the 30 day period with Home Serve. Well, just last week, Home Serve's Contractors came and "snaked" the back yard pipe and hydro jetted it! That was it! (Zoom Drain's technician merely poked the camera and stated that it would not go any farther.) The Zoom Drain technician did not at any time tell me that they could "snake" the back yard sewer line first nor hydro jet it first. I had not even heard of the term until Home Serve's contractors showed up in January of 2026. I emailed them (Zoom Drain) my complaint, and they stated that their technician did give me that option which is not true at all. I emailed them a rebuttal and the fact that their phone number is not accurate for the Houston Area-Metro but streamlines to the Zoom Drain Company. (Oh, I am serious. You can call the Houston Plumbing Company and their franchise receives the calls.) My point: I almost ended up excavating my entire back yard and possibly having to pay for removal of a tree for who knows how long the process would have taken, including fees for extra feet which were noted on Zoom's estimate. This was a possible scam, in my opinion, as a 60-year-old veteran female teacher. I am not sure if this is a tactic always used or not, for individuals that are desperate and quickly making an appointment for excavation. Just be careful, and I recommend signing up for Centerpoint's Home Serve, which includes Sewage, Water line or both as Premier, Electric, HVAC (Heating and Cooling with tune up) and Water heater service for pennies per month per each. Just ask Center Point about these services; it is Nation Wide. You can review their suggested contractors and decide on your services. No fee upon house visit because it is part of your policy with Home Serve. **The Response is also inaccurate here on this Google Review. The technician DID NOT provide an option to excavation. The purpose of my review is to note this particular complaint. They just wanted to excavate and noted that this was the only route to remedy the problem. Very Bad. Very Bad.

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Jerry Windlingervia Google

3 months ago

Good and efficient service. Worked on two drains and took less than an hour to snake. Charges amounted to $700 per hour for labor. Way overpriced. Will check prices before I use someone else but not Zoom for overcharging. They also charge 2.75% fee for credit and debit cards so I wrote them a check.

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Jack Thomeervia Google

3 months ago

Zoom Drain did an excellent job replacing my old cast iron pipes with PVC. It was a complex project, but Doug and Ryan managed it efficiently and professionally from start to finish. Their attention to detail and quality of work really stood out. I would highly recommend Zoom Drain to anyone in need of reliable plumbing services.

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Naeem Latifvia Google

6 months ago

My kitchen sink was draining super slow because of the grease clogging in the drainage line. I googled the service providers in my area and decided to call Zoom Drain after going through a long list of the providers. I am glad that at the end of the day, I didn't had any regret for my selection. Extremely satisfactory service from the start to the finish! Mr Donell was prompt, professional and courteous. Beside Saturday, he came in a very reasonable time after I booked the service. He helped me out to get me a discount on the quote for the repair. Donell was friendly, reasonable and informative in every aspect of the work done. He spent almost 2 hours to clear the clog and showed the water running to me with camera video and gave his professional advice based on the status of the drain line. Donell came in with shoe sleeves, mat and towels to lay at the working area, which kept the house clean. He removed every obstacle himself and put them back as they were originally. I could never felt that any dirty work was done there except the smell which was obvious. Thanks Zoom Drain and Donell taking good care of fixing my issue.

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Yining Livia Google

6 months ago

Super satisfied experience! Donell is nice, honest, professional, and high efficient. My kitchen sink drains super slow because of the grease clogging in the drainage. A big name company tried to unclog it for two hours the day before, but failed. The clog is too deep for them. Then I found and called Zoom drain, they had time on the same day. We made a reservation. 45 minutes before appointment time, the company send me the information of technician with his picture, and a link that can show the real time location of the technician. Donell arrived on time. He came in with shoe sleeves, even the wheels of the power tool have sleeves, mat and towels are laid at the working area, which kept the house clean. He asked the detail of the problem, answered my questions, and shared his professional opinions. He showed me the solutions available, the price is reasonable. He never tried to sell me any unnecessary services, that’s the style of a good contractor. He finished the job in 30 minutes, and also showed me the result in drain with pipe inspection camera. After confirming I’m satisfied with the work, he sent both receipts and job report to my email. Everything is perfect. So what I want to say is, choose the right company from the beginning, and Zoom Drain is the right one. Keep the good work!