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In-Shape Fitness
Ihr Anlaufpunkt für umfassende Fitness und Wellness in Sacramento.
2.8(5 Bewertungen)
Gym
$$
Ihr Anlaufpunkt für umfassende Fitness und Wellness in Sacramento.
In-Shape Fitness am Watt Avenue in Sacramento bietet eine breite Palette an Fitness-Einrichtungen, darunter ein Fitnessstudio, ein Yoga-Studio, eine Sauna und einen Sportkomplex. Das Zentrum bietet eine saubere, gut organisierte Umgebung mit vielen Geräten und Annehmlichkeiten für Mitglieder aller Leistungsstufen. Während einige Bewertungen exzellenten Kundenservice und hilfsbereites Personal hervorheben, weisen andere auf Verbesserungsbedarf in der Professionalität hin. Es hat das Ziel, die Gesundheit und einen aktiven Lebensstil in der Gemeinschaft zu fördern.
Keine Fotos verfügbar
Nutzen Sie eine breite Palette moderner Cardio- und Krafttrainingsgeräte in einer gepflegten Einrichtung.
Nehmen Sie an Yoga-, Rad- und anderen Kursen unter Anleitung teil, um Ihr Training zu optimieren.
Entspannen und regenerieren Sie sich mit Zugang zu Sauna-Einrichtungen zur Erholung nach dem Training.
Unterstützung bei Mitgliedschaftsplänen, einschließlich der Hinzufügung von Familienmitgliedern und Kontoverwaltung.
Kinderbetreuungsangebote während ausgewählter Zeiten, damit Eltern während des Trainings betreut sind.
This is not a review for this particular location before all in shape, family fitness gyms. When my wife got pregnant, we put our membership on hold because we knew we weren’t going to use it as much anymore. A few months later, we decided to officially cancel the membership and they wouldn’t allow us to take the membership off hold and go immediately to cancelled, and made us pay for an additional month of our subscription totaling $155 before we could cancel. I was shocked that we had to pay $155 to cancel and that their silly system can’t allow you to go from “on hold” hold to “cancelled.” Note: I will edit this review if in shape family fitness makes this right and refunds me the $155 I was charged to cancel my subscription Otherwise, I maintain my belief that gyms are shady crooks that are just trying to gouge you out of every penny that they can.
In-Shape on Watt is clean, busy but well organized. There are plenty of exercise machines, and the receptionists are friendly, helpful, and courteous. Overall, a solid gym experience.
Gym is fine. Staff needs a lot of work. Unprofessional. Very rude to members. Kids club seems like a joke, hours arent great, seem disinterested in the kids, they lay on the floor while kids run around, not very nice to most parents, speak badly of them after they leave, don’t see them checking which kids are leaving or with who. Seems unsafe. Most seem pretty unhappy being there.
Appreciation for Outstanding Help from Makayla and Juae I recently experienced a severe back strain while at this location and was in so much pain that I could barely walk. I managed to make my way toward the bathroom to collect my belongings, but the pain in my lower back intensified to the point where I couldn’t move any further. I called my wife to let her know what was happening, and she immediately contacted the front desk. Makayla answered and quickly arranged for someone to assist me. Shortly after, Juae arrived and kindly asked how he could help. His genuine concern and professionalism were evident from the start. With his support, I was able to stand up, and he helped me walk safely to my car. He even carried my bag and made sure I was comfortable enough to drive home. Makayla also did an excellent job coordinating help promptly and keeping my wife informed that I was on my way home. I sincerely want to thank both Makayla and Juae for their compassion, professionalism, and willingness to go above and beyond when I needed assistance the most. Their teamwork and care truly made a difficult situation much easier to handle. Thank you both for being there when I needed help.
I visited this location on Sunday, September 28 around 11:45 AM after receiving a form from my son's school regarding gym memberships. Since the school staff weren't sure if the local gym would process it, they recommended I visit the gym directly to see if they recognized the form. When I arrived, I was met with no greeting, no smile, and zero warmth from the young man (pictured below in the review) at the front desk. I asked to speak with a sales representative to help identify the form, but was told that sales reps aren't available on weekends, only Monday to Friday. I asked if I needed an appointment, and he said no. At that point, despite initially brushing me off, he suddenly asked to see the form. I told him I'd rather wait to speak with a sales rep. Then contradictory to what he just told me, he claimed they don't have sales reps, just "desk people" such as himself, who handle sales tasks. I showed him the form, asked if it looked familiar, and he said no. I said I'd return to follow up with someone else. That's when things took a turn. He insisted I explain the form to him and started questioning me about its contents. I explained that if the form isn't recognized, then it likely isn't processed at that location. I then inquired about adding my adult son to my membership. He asked if my son was an adult, I replied yes. And then oddly he followed up with "Is he 18?" I replied yes. He mumbled something under his breath, then stated the fee would be $30. I mentioned that I have a concession through my employer, so I believed the pricing would differ. At no point did he ask for my name or membership number to verify my account or provide accurate pricing. When I expressed dissatisfaction with the service, he responded, "I match energy. I reciprocate energy. I match disrespect with disrespect." I was shocked, as I had only asked about a form and pricing. He later admitted I hadn't said anything wrong but claimed my tone was the issue. I explained tone is subjective and likely reflected his personal bias. When I asked for a manager, he told me the name "Rex," but refused to provide a contact number or business card. He then loudly stated that he works six days a week (If that's true, perhaps he's just burned out, but that's not an excuse for unprofessional behavior) and he stated "they love me" (who is they and does he believe that excludes him from accountability). Frustrated, I left and called the Carmichael location, where I spoke to Brianna. She was polite, helpful, and took the time to explain the membership process. She gave me the real manager's name, "Jyred," and walked me through how to view pricing and add members via the app. That's what real customer service looks like. To the Watt Avenue location: This is a customer service position. It requires professionalism, emotional intelligence, and the ability to separate personal bias from respectful customer inquiries. The customer service given to your members shouldn't depend on personal interpretations of others tone measured against one's ego. Is this your model? This experience also makes me question the hiring and training practices at this location. If by some unfortunate chance he does encounter a difficult customer is this the company's standard and training policy in the handling of such matters in because his way would escalate matters rather than de-escalate. Unfortunately, based on the interaction, I can't help but wonder if there were underlying biases, potentially related to race or gender, influencing his reaction. In today's climate, it's not something to ignore. I hope this review leads to more training, accountability, and professionalism. Other locations and employees such as Brianna are clearly doing much better.
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