Mesa Rim Climbing Center (Mira Mesa)

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Lisa Leungüber Google

vor 4 Monaten

This review is about the Pro Shop customer service experience, not the entire climbing gym. I bought a harness late at night and went home without trying it on. I wasn’t given a receipt or informed of a “final sale/no returns” policy, but I trusted that the shop would offer reasonable customer service for a gym member. The next day, I discovered it was too small and went back to exchange it. I was told, “We can’t return or exchange harnesses for safety reasons.” I was then given a gmail address to contact someone “who has the final say,” but the email turned out to be invalid, so I had to call again. I explained I was never informed of a “no returns” policy, yet they insisted I should resell it myself and it’s “common sense” that safety equipment like harnesses can’t be returned or exchanged. This is really frustrating and I don't understand why they think it "safe" to have harness rental, but "unsafe" to exchange a brand new harness with all the tags and labels on within 24 hours of purchase. As a beginner, I didn’t know this “common sense.” I guess, as the name suggests, you really have to be a Pro to shop at the Pro Shop. Update: the manager reached out and allowed a return. I just wished this didn’t take 5 days.

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Michael Fallentineüber Google

vor 5 Monaten

Really fun gym but frustrating experience when trying to cancel. They made me jump through all sorts of hoops to cancel- I have to download an app login, figure out my login credentials. I am not allowed to cancel over the phone- much easier to sign up than it is to cancel

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Randall Phenningüber Google

vor 6 Monaten

I’ve been here for ten minutes and it’s already 100% better than my last gym, Grotto. More terrain, better setting, and shockingly the day pass is less expensive. I’ll be coming here more often. Saw a couple ex-grotto members here too upon walking in. It seems like the place to be if you’re not an ego manic v10-hyper-bro. Oh yeah, it’s air conditioned too. Edit: can confirm, it’s way better than grotto in every conceivable way. Don’t waste your time there, just come here and enjoy climbing!

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Renataüber Google

vor 7 Monaten

I really like this climbing gym. It's fun to climb here. The routes are pretty clean since they are reset often, and they have a separate section for climbing slab which I really appreciate. That's my favorite type of bouldering! Prices are steep, but worth it for what you get. Full size gym with squat rack, pull up/dip bar with assist, and rings. They also offer yoga classes and have a sauna.

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Craig Everettüber Google

vor etwa 7 Jahren

Wir hatten eine großartige Erfahrung, also musste ich sie teilen. Papa-Tochter-Abend, also nahm ich meine beiden jüngsten Mädchen (7 und 10). Keiner von uns hat viel Erfahrung. Ich war schon mal in diesem Gym, aber es ist schon ein paar Jahre her, also war ich eingerostet. Das gesamte Empfangspersonal war wirklich hilfsbereit. Sie halfen uns, unsere Verzichtserklärungen auszufüllen, und machten dann eine sehr nützliche erneute Einweisung in den harness knot und in die neuen bolle-Geräte. Sie stellten sicher, dass wir alle bequem waren und unsere Sicherheitschecks richtig durchführten, und ließen uns dann los. Wir kletterten zwei Stunden lang und hatten eine Menge Spaß. Ohne das hilfsbereite Personal am Empfang wären wir verloren oder entmutigt gewesen. Gute Arbeit, Mesa Rim-Team! Und wir kommen wieder. Beide meiner Töchter sind total begeistert und bereit, jetzt eine Mitgliedschaft zu bekommen. Danke!