Aventuras Mayas

This happened today! Our daughter’s friend who joined us on vacation was riding behind my wife on the atv portion of the excursion and the entire seat fell off with her on it while we were on the trail. They acted as if this is normal and happens all the time. Alberto, the XTreme customer service rep came over while she was back getting bandaged up and did not apologize or take responsibility but blamed the machine. I didn’t ask for a refund since we were dealing with getting medical care and they immediately stated that they don’t issue refunds. So someone gets hurt at their park at no fault of their own and their response is to shirk responsibility and tell us no refunds. Very tacky. We skipped the last part of the tour which was zip line given safety concerns and a banged up member of our party. Book at your own risk. We booked through our resort, moon palace, which highly recommends this tour. Clearly they should remove this tour from any recommended tours.

Wonderful day with our guide Isabel and our driver Edwin!! Very professional very friendly and very environmentally aware 12 out of 10 day!!

Wonderful day spent with Isabella and Orlando ! Snorkeling with the sea life was amazing and the cenotes was fantastic ! Do not hesitate to book ! Nice lunch was include as well ! We are their Chicas and we are know family ❤️

Did the atv express and cenote tour and it was the the highlight of our trip. This wasn’t like the simple driving in a paved road but a real fun extreme experience driving not even on roads. The cenote zipline was great also. The staff were very friendly and helpful

We visited the park in Jan 2026. We did not like the up-charge for insurance for the ATV's. They try to scare you into getting the added insurance. It was only $25USD, but for Canadians it adds up. The ATV's would have been alot more fun had we all not had in the back of minds "NO Insurance", slow down. They told us we could even be charged for damage if someone hit us from behind. The Zip-lines were fun and the lunch was exceptional! I did not do the cenote, but others in our group enjoyed it. We also did not purchase any of the photos, as we were going to Xplor Park and had the photo package there.

We did the Tulum Ruins / cenote / snorkel with Jaimie. The trip was incredible, Jaimie is very knowledgeable and accommodating. He did the entire tour in both languages. Perfect balance of activities. Mostly I would recommend Jamie, la guía número uno