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CARSTAR Collision Specialists East
Reparación de colisiones de primer nivel con un servicio atento y asistencia de seguros sin complicaciones.
4.2(5 reseñas)
Reparación automotriz
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Reparación de colisiones de primer nivel con un servicio atento y asistencia de seguros sin complicaciones.
CARSTAR Collision Specialists East en Wichita ofrece reparación de automóviles profesional con un servicio cortés y atento. Los comentarios de los clientes destacan una excelente mano de obra, actualizaciones claras del progreso y apoyo con la coordinación del seguro y las necesidades de alquiler de coche. Aunque las reseñas elogian la capacidad de respuesta y la calidad del equipo, una experiencia señala un tiempo de entrega más largo de lo esperado, subrayando la importancia de una comunicación oportuna.
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Reparación integral de la carrocería para accidentes, que incluye enderezado de la estructura y reemplazo de piezas.
Eliminación experta de abolladuras y magulladuras por granizo o impactos leves, restaurando la apariencia del vehículo.
Pintura y acabado de alta calidad para igualar los colores originales, asegurando un acabado uniforme.
Ayuda con reclamaciones de seguros, estimaciones y coordinación para simplificar el proceso de reparación.
Asistencia para coordinar vehículos de alquiler durante la reparación para minimizar las molestias.
Very professional and courteous. The work they did was excellent.
I had a situation come up with the door of my vehicle due to my kid messing around with my car. I had recently owner retained it from hail damage, and did not want to file another claim. I brought my car to these guys and they took my door off, fixed it, and didn’t charge me a dime. I happen to be a State Farm Rep and immediately shot these guys to the top of my list of referrals. Top of the line, classy guys. Best of the best.
I had a good experience, from the phone when I called to ask questions and make an appointment, to the reception with the persons who gave me the estimate, and help with the entire process with my car insurance, such as estimates, photographs, and help with renting a car while the repair process lasted, etc. Then they meticulously informed me of the progress of my car. Whenever I called for any reason, they always answered me very kindly. My car was repaired to perfection, so you couldn't see a single defect. Many thanks to all the staff I communicated with, as well as to the Spare Parts staff, who did an excellent job. Thank you very much!!
Current Customer. ******update: it’s now January 2nd, still haven’t gotten my car back. I’ve spoken with the estimator twice since my initial review. “He stated it should be coming out of paint here in the next day or so, I’ll give you a call when it’s ready”****** Decided to try CARSTAR based off the reviews. Had a conversation with Chuck (estimator) about have a single part (fender) painted for my X5. I was assured this would be a quick turn around on since I was dropping it off. (Out of town customer that had time constraints) The price was fairly steep ($580ish). Honestly more what I expected, but based off reviews I felt it had value. And chuck assured me it would be in and out. Here it is going on 3 weeks now. My part still isn’t painted. Haven’t been contacted about my part. I called early last week and was told that it just went back. And now unsure when/ if I can even get it. I was working here for a month out of town from Texas but now have to return home without having my car part. Hoping CARSTAR doesn’t try to mechanic lein my car as I’m now out of state back home and unsure when I’ll be returning to Wichita. Tough pill to swallow considering it will cost me $160 and ten hours in gas/time round trip to resolve.
Excellent customer service - Chuck went above and beyond, even sorting out insurance and rental car issues for me. The work is exceptional - my ride looks brand new!
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