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Eustis Body Shop
Eustis Body Shop: Reparación de carrocería automotriz con un servicio amable y actualizaciones sin complicaciones.
4.6
Reparación automotriz
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Eustis Body Shop: Reparación de carrocería automotriz con un servicio amable y actualizaciones sin complicaciones.
Eustis Body Shop es un taller de reparación de carrocería automotriz en Lincoln, ubicado en 8820 Amber Hill Ct, Lincoln, NE 68526. Las reseñas elogian al personal amable, actualizaciones proactivas por mensaje de texto y la gestión de reclamaciones de seguros y la coordinación de vehículos de alquiler, con reparaciones que dejan los vehículos como nuevos e incluso limpieza de interiores. Algunos clientes señalan plazos más largos y ocasionales lagunas de comunicación, pero en general se destaca una sólida mano de obra y servicio.
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Restauración profesional de los daños del vehículo causados por accidentes, garantizando la integridad estructural y un acabado estético perfecto.
Gestión de todas las comunicaciones y trámites con las aseguradoras para agilizar los reclamos y reducir las molestias del cliente.
Colaboramos con agencias de alquiler para ofrecer opciones de vehículos convenientes durante el periodo de reparación.
Limpieza integral de interiores y exteriores después de la reparación para lograr un acabado como nuevo.
Pintura experta y emparejamiento de color para restaurar la apariencia original de su vehículo.
Calificación general
Bob Kohn
I’ll start by saying the work they did turned out great. Customer service not so much. I was told the work could possibly be done in one day, but they wanted to schedule when they had a loaner available in case in went into the next day. Ok, no problem. We dropped the car off on a Thursday morning. By Friday afternoon I hadn’t heard from them, so I called to check on it. They said the painter was at lunch and they would check with him when he got back and call me in about an hour. Almost 3 hours later, no call. I called and now I was told the painter was out sick and it would be Tuesday or Wednesday next week. We had the loaner so, ok I guess. Tuesday afternoon, still no word. I called and again, “He’s at lunch, we’ll call you in about an hour”. Nothing. I called again and again was told he’s was out for the day. Does anyone know where the painter is?! How can he be at lunch and then “he’s out for the day”? I explained the situation and my frustration and was told that they would make sure the car got painted right away Wednesday morning so we could have it back on Wednesday. Well, Wednesday afternoon, still no word. I called at 1:30 and was told it was just going in to paint and we could get it on Thursday. Unbelievable. Why didn’t someone call me on Friday and tell me that the painter was out and it would take longer than expected? Why was I told twice that he was at lunch when he wasn’t even in those days. Not one time did they call me, I had to call them every time. They did great work, but very poor customer service and communication. I won’t go back.
Kara Burwell
Everyone was so friendly and they kept in touch with us via text throughout the entire process letting us know how our autobody fix was going. They dealt with the people’s insurance who had caused the damage as well as worked with Enterprise for our rental. They made the whole process seamless and easy. You couldn’t even tell any damage had been done to my vehicle.
Travis Clancy
My truck looked amazing when finished. Took a little longer then expected but I would rather have it be right than sent out the door with the wrong parts and not put together correctly. They worked with the rental car company so that i did not have to deal with extending my rental. Amazing customer service!
Naomi Richardson
Great service with kind, caring staff! Very easy to work with after we were involved in an automobile accident. They made an unfortunate situation much easier, their communication was awesome. The process of getting a rental car was convenient. Our truck was very clean and looked like new after the body work was done. They even cleaned the inside of the truck for us. I would definitely recommend Eustis Body Shop to anyone. They are the best!!
Nick
Couldn’t be more happy with Tim, Greg, and Damian. Timeline took longer than expected for body work, but they made sure we were happy in the end. They went above and beyond to make sure we were pleased with the final results. I will be recommending my friends and family go here in the future.
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