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Houston We Have A Problem - iPhone Repair
Reparaciones rápidas y justas de iPhone en Reno.
2.8(5 reseñas)
Tienda de electrónica
$$
Reparaciones rápidas y justas de iPhone en Reno.
Houston We Have A Problem - iPhone Repair ofrece reparaciones rápidas de iPhone en Reno, NV. Ubicada en 1300 E Plumb Ln Suite B1, la tienda es elogiada por su servicio eficiente y precios razonables en reparaciones de pantalla, batería y puerto, con varias reseñas positivas. Algunos clientes reportan preocupaciones sobre las prácticas de reparación y la comunicación, lo que resulta en una experiencia mixta.
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Repara pantallas de iPhone agrietadas o dañadas con piezas de calidad para varios modelos.
Reemplaza baterías viejas o defectuosas para restaurar la vida de la batería y el rendimiento de tu iPhone.
Diagnostica y repara problemas de carga, incluido el reemplazo o limpieza del puerto.
Repara o reemplaza el vidrio trasero dañado en iPhones para restaurar la estética y la funcionalidad.
Pruebas exhaustivas para identificar problemas en tu iPhone antes de recomendar reparaciones.
Opciones de servicio rápido, con muchas reparaciones completadas en unas pocas horas para minimizar el tiempo de inactividad.
Ballers. They brought back 2 of my iphones from the brink of death. Saved me literally $1000s in new phones. They replaced a screen, a special order battery and a charging port on separate devices. Efficient, pleasant, reasonable priced. Grab Sushi Pier while you wait. Highly recommend!
BEWARE Came in because I had charging issues with my iPhone. Houston (the owner) then suggests a new charging port to fix the issue. Me trusting him, I approve the repair. I come back after a couple hours and he advises me the repair was complete and plugs the phone in to verify. Upon inspecting the phone and specifically the port I notice it looks old and used, like the original one. I also notice the two screws on the bottom side of the phone are untouched and have dirt/debris completely filling the Phillips screw head. Had he taken these screws out to complete the repair it would have been evident. Though it wasn’t. I bring it to his attention and he claims he replaced the port. I quickly catch on to the fact that my charging port was simply filled with debris likely lint. Which caused the charging issues in the first place. Houston cleaned the port out and did not replace anything but tried to sell that service to me not thinking I would catch on. Even after pointing this out to him he states that he replaced the port with a used port from a donor phone. Which to his defense was why the port still looked used. I question why he would even put in a used port when I paid to have a new one put in to his recommendation. I ask him to show me the old port that was removed from my phone and he spends the next 5 min in the back room “looking” for it but isn’t able to, probably because it wasn’t never replaced. Go figure. At this point it’s pretty obvious that he’s caught red handed and he knows it but doesn’t own up to it. Very shady business.
If I could give less than a star, I would. I took my iPhone 13 mini in to have the back glass repaired. The phone was working fine without issue for two weeks before I decided to have the back glass repaired. It was a new in box, factory sealed phone that I received late February 2025/early March 2025. I took it in for repair in late June 2025. When the phone was handed back to me, it was warm but I had assumed it was from heat being used for the glue. I walked to my vehicle where I plugged it in as I got it back at a 1% charge. Within about 10 minutes, I had made it to my next destination and went to pull the phone off the charger. It was too hot for me to hold and had only charged to less than 10% and then shut down. I called Houston and asked how long the phone is going to be hot for before I can charge it. They told me to let it cool completely and try again… I did and the same thing happened. Days later, when they were open again, I took it back in and they said they would look into it. They, at one point said the issue coincided with it being dropped. I told them the phone had never been dropped, at least not by me. They sent it to a place in Vegas to diagnose the problem because they were unable to. It was sent back to them about two weeks later and allegedly, Houston found it was still having issues so it was sent back. At least that was what they told me when I called to check in for an update since they failed to keep me informed on the status. My wife and I were always the ones going in or calling in for the status. When they finally did get the phone back, it was determined that the IC and capacitors had failed and the place in Vegas didn’t THINK Houston’s repair caused them to fail and that the heat couldn’t cause it to fail because of protective barriers. From my research and a conversation with an Apple repair tech, I’m being told that it IS possible for laser tech to damage the IC and capacitors to fail due to heat. Houston thought it was”fair” that I pay half the repair since it was thought that their back glass repair didn’t cause the issue… which we paid. When I got the phone back, I got it back with the back glass damaged, both cracked and scraped from the inside of the glass as well as the sim tray was missing. I told them I’d like a refund for the back glass since I got it back damaged and my sim tray back and they said the most they could do for me was repair it and order me a new sim tray. I told him I was not comfortable with them touching the phone again. My phone also popped up with a message that there was a new back camera installed which he didn’t not provide info on it but offered to “take a look”. He told me that since he was out money from paying half the repair, he wasn’t going to refund me for the back glass. He would only repair it. I din’t want to risk more issues arising by having them make the same repair that caused my IC and capacitors to fail in the first place. The phone also did something weird during charging; it charged to 30% then started to go down. It took upwards of of 6 hours, but it finally charged to 100%. I’m still in the process of checking everything to make sure it all works, but I’m sure that even if there is anything else that isn’t working, they won’t take responsibility for it. They claimed everything works but didn’t manage to catch the apparent camera install that I’m honestly not comfortable with hitting the ‘finish repair’ button. Seems easy enough but at this point I have no idea what was done internally to this phone. You can see where they removed the screen as the edges are scratched up. Nothing a case can’t cover, but I’m not confident in the internal workings of it at this point. Mind you, their customer service is very lacking. There was ONE guy I personally spoke with that was professional. Other than that you have people talking with food in their mouth, rolling their eyes when you ask a question and testing and making calls away from the customer rather than allowing the customer to see or hear what’s being done with their device.
Called multiple places all around the Reno/Sparks area that gave me ridiculous prices to replace the front and back screen on my iPhone 12 Pro Max. Not only were the prices high but it would take days to receive my phone. Once I called here they gave me a good price to fix my phone so I came in and had it done in about 2 hrs. Very satisfied!
Went in to replace an iPhone 11 battery, no big deal got it done relatively quick and painless. Little did I know that these guys had super glued the new battery to the wireless charger inside the phone, instead of using the adhesive usually supplied on the battery. Explains why my phone battery charged up to only 75%. Also as a result of this, as soon as I used the wireless charger (which I was unaware was compromised by glue) it broke the phone battery again causing it to fail to hold a charge. Thankfully the guys at another shop I went to noticed and took these pics for me. The black pad in the pic is the wireless charger and the replacement battery they gave. When I took it in to another place the guys there were kind enough to send me pics of the “mess up”. You can see the black pad is missing chunks from where they glued the first replacement battery WITH GORILLA GLUE!!! As a result when the second shop lifted the battery, it ripped parts off of said charger. Also you’ll notice in the pic a blue film on the original replacement battery, this is what needs to be peeled to reveal the battery adhesive, the silver is the adhesive they added. Overall quick service, but it seems like maybe this place could use a once over on proper repair practice, not that it’s a life or death thing but now my phone cannot charge wirelessly thanks to this shop. 2/5 stars
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