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Prestige Emergency Room - Stone Oak
Prestige Emergency Room - Stone Oak: atención rápida y compasiva cuando más importa.
3.8(5 reseñas)
Médico
$$$
Prestige Emergency Room - Stone Oak: atención rápida y compasiva cuando más importa.
Prestige Emergency Room - Stone Oak ofrece atención de urgencias en San Antonio. Las reseñas describen un registro de ingreso rápido, enfermeras atentas y médicos amables y bien informados que explican la atención con claridad. Los pacientes destacan al personal compasivo y profesional y su disposición a discutir los costos. El Dr. Romo y el equipo suelen destacarse por ir más allá de lo esperado, lo que contribuye a una alta calificación general.
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Tratamiento inmediato para condiciones urgentes que no ponen en riesgo la vida, como lesiones, infecciones y enfermedades, con tiempos de espera mínimos.
Análisis de laboratorio en el sitio, radiografías y otros servicios diagnósticos para una evaluación rápida y precisa de los problemas médicos.
Opciones de pago flexibles y apoyo financiero para que la atención de emergencia sea asequible para todos los pacientes, incluidas las personas sin seguro.
Servicios de emergencia las 24 horas para garantizar acceso a la atención médica en cualquier momento, día o noche, para necesidades urgentes.
Exámenes exhaustivos y explicaciones claras de médicos y personal compasivos, enfocándose en las preocupaciones y la comodidad del paciente.
If you’re feeling hesitant to get some medical help, DON’T! At Prestige Emergency Room, you will receive quality care from individuals that actually care about you & what you’re going through. The moment I arrived, the front desk listened to my concerns & got me checked in very fast (despite it being my first visit). Next thing I knew, a nurse was already taking me into a room for further questioning. He was very kind & attentive, which put my mind at ease as I waited for the doctor. It wasn’t a long wait for the doctor to arrive; and once she did, she was very kind, patient, & thorough with her examination & explanations. Not only that, but she was extremely knowledgable as well. I am currently in between jobs; and they knew that from the beginning when I signed in, but that didn’t impact the care that I received one bit. In fact, they worked with me in terms of costs — and I mean REALLY worked with me. I absolutely cannot stress enough how pleased I am with my experience at Prestige Emergency Room. I understand now why they have such a high rating & so many good reviews — because they earned & deserve it!
They’re not very helpful and they do not help pregnant women at all they don’t take your concerns very seriously I had went in because I was experiencing uterus pain and I had asked if I could get an ultrasound done and they refused to go and call the ultrasound technician because it would take an hour to come and I didn’t mind that at all and I had to go to another hospital to get help. The other hospital was very helpful. This one is not they will not do an ultrasound on you because they were acting very lazy The doctor was not helpful at all. She was very rude and also the nurse too because after I was about to get discharged, the nurse asked if they had helped me with my needs and I said well I’m still really concerned because I’m having pelvic pain and it’s just very scared me because I had a miscarriage before and I understand all the other things it’s just that I would’ve thought that they would be able to just check on the baby because I was very concerned for me and my baby the nurse came off very rude and said well I’m gonna be blunt with you and it’s gonna sound rude and said that if I am having a miscarriage that there’s nothing that they could do about it and just saying it all blatantly all rude and didn’t even try to be sentimental or even you know nice or even you know trying to be caring to make me feel safe or that me and my baby’s was going to be fine when I stated I was having uterus pain and accidentally got elbowed in my uterus so I just wanted to make sure that me and my baby was safe because all I did say to them is that I just wanted to check on the baby because I did have a prior miscarriage, but I wasn’t having any bleeding or discharge I just was having a little bit of cramping and I was just concerned of that and they weren’t really taking me serious They are very rude and unprofessional and they seems like they didn’t even really wanna go and help me or even do their job.
I would first off like to say that I have never had a bad experience at prestige until today. I have been several times throughout the past few years for various reasons and I am always seen right away, no wait time, testing is always super fast and the staff is always friendly and accommodating. Today however was a little different, I’m currently pregnant and my OB was fully booked for same day appointment, I went to the one place I felt comfortable which was prestige and I even called beforehand to verify that it was okay if I stop by just to be checked real quick (mostly for peace of mind on some vitals). I was immediately met with attitude from the nurse and doctor upon arrival, both who I have never seen there before. They kept repeating over and over how I shouldn’t have gone there and that they don’t know how to properly treat me, which is understandable and I totally would have not shown up if I wasn’t told over the phone 20 minutes prior that it was okay, I felt like an inconvenience to them and even though it was just me and one other patient in the facility they acted like they did not want to do their job. I just wanted to go somewhere I could be seen as quick as possible and also somewhere that I have always felt comfortable but I ended up walking out before we proceed any further. I left very upset by the way I was made to feel by your staff, especially because I should never have to apologize to any medical professional for feeling like an inconvenience or a waste of time.
I want to truly say thank you for the bottom of my heart to Hugo, Paulina, Tim and Dr. Romo! Thank you for your kindness and genuine care for taking care of my husband! It has truly restored my faith in people of this industry to actually care. I know this job people can be callus and forget they are treating humans. Peoples mothers, sisters brothers and fathers! They forget to care, but not here! They took my husband back immediately and treated him urgently! Thank you for all you do! I will never go anywhere else!
Dr Romo & staff, I want to take a moment to sincerely thank you for the excellent care and kindness I received during my visit. From the moment I walked in, I felt welcomed. Your professionalism, compassion, and attention to detail truly made a difference in my experience. Dr. Romo, I am especially grateful for the way you listened, explained everything clearly, and ensured I felt comfortable every step of the way. Your staff was equally outstanding—friendly, respectful, and attentive. Together, you created an environment where I felt valued and cared for, not just as a patient but as a person. Please know how much I appreciate all that you do. It is clear that you and your team go above and beyond to provide the highest level of care, and I am very grateful.
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