BB
Best Buy Outlet – Houston
Électronique en emballage ouvert à prix réduit avec un service fiable à Houston.
3(5 avis)
Electronics Store
$$
Électronique en emballage ouvert à prix réduit avec un service fiable à Houston.
Best Buy Outlet – Houston est un détaillant local d'électronique proposant des articles en emballage ouvert à l'adresse 17776 Texas 249 Access Rd #1, Houston. Les clients louent le personnel attentif, notamment le responsable Sameer et l'employé Michael, et évoquent des offres sur les téléviseurs, bien que certaines critiques mettent en garde contre l'état des articles et les problèmes de livraison. Le magasin propose une large sélection d'électronique avec des économies potentielles et des garanties constructeur mentionnées dans les avis des clients.
Aucune photo disponible
Achetez des téléviseurs, des ordinateurs, des systèmes audio et d'autres appareils électroniques, souvent à des prix déstockés dans les magasins outlets.
Achetez des réfrigérateurs, des lave-linge et des sèche-linge, et d'autres gros appareils électroménagers avec des options pour des articles en boîte ouverte.
Recevez l'aide des collaborateurs en magasin et des responsables pour les problèmes liés aux produits, les retours et les remplacements.
Livraison programmée pour les articles volumineux, bien que gérée par des prestataires tiers et pouvant entraîner des problèmes de coordination.
Services d'installation professionnels disponibles pour les appareils électroménagers et électroniques, sous réserve de planification et de disponibilité.
Update: Best Buy called me and scheduled an appointment to relocate the appliances. Order #: 1126003182181 . My experience with Best Buy has been one of the worst customer service experiences of my life. This company deserves 5 stars for customer dissatisfaction and zero for customer satisfaction. I purchased four major appliances from Best Buy: a refrigerator, stove, washer, and dryer. The in-store associate was polite and helpful, and that was the only positive part of this entire experience. Everything went downhill on delivery day. The delivery crew refused to deliver the washer and dryer on the second floor of my house and instead dumped them in my garage. This was unacceptable—especially since the associate explicitly confirmed ahead of time that second-floor delivery and placement were included. I spent over two hours on the phone with customer service, being transferred endlessly between departments. In the end, the response I received was essentially: “There’s nothing we can do for you.” It’s clear that Best Buy’s customer service is outsourced to disconnected work-from-home agents who have no authority, no accountability, and no connection to reality. As a last attempt, I used the online chat. The agent was courteous and promised to escalate the issue, assuring me I would receive a call within 24–48 hours. Of course, no one ever called. The washer and dryer are still sitting in my garage. My request is extremely simple: come back and place the appliances where they were supposed to go, not where the delivery driver felt like leaving them. Best Buy uses a cheap third-party delivery company (XPO). The delivery person, Aldo, was careless, literally throwing the washer and dryer into my garage and flat-out refusing to take them upstairs. This is what happens when a large corporation grows so big that it loses control—too many departments, no ownership, and zero quality control. I will never purchase appliances from Best Buy again, and I strongly advise others to think twice before trusting them with large or expensive items. (Chat screenshots attached. Please excuse any grammar issues—I was typing quickly out of frustration.)
#BuyerBewareOfBestBuy. Had an appointment to get my new dishwasher installed since Saturday with #BestBuy from 7:30 am - 11:30 am today. They cancelled the delivery and did not tell me. I called when they were late and they told me at noon (after thirty minutes on the phone on hold) that they arbitrarily decided to cancel the delivery. No apologies. No explanation. No reason given. They didn’t even bother to tell me they cancelled the delivery they just cancelled it and then put me through phone system hell for thirty minutes. They now want to deliver two weeks after the original purchase date and will not compensate me for delivery fees. Still no apologies or explanation. They refused to escalate this and said that they don’t escalate problems to managers and if I wanted it to go to anyone else I would have to wait 24-48 hours for a call back. I really hate BestBuy. This is why they are going out of business. Be careful making any purchases from them. They are shady. #BestBuySucks #BeetBuyScam
To my knowledge all items are open box but that doesn't mean it's unused or recently purchased, our experience with the refrigerator the screen and compressor both went bad shortly after purchase, luckily Samsung honored the manufacturer warranty, the clothes washing machine is making noise when spinning, after checking it was missing mounting brackets, so items had issues and they claim that only cosmetic like dent or scratch, I would not buy from them again but it's may worth the risk if it's less than half the price of new
I recently purchased a Sony TV from the Best Buy Houston Outlet, and it came without a remote. I visited the store and spoke with Manager Sameer. He handled the situation very professionally and was extremely helpful. He immediately arranged a replacement remote and made the whole process smooth and hassle-free. I truly appreciate his courteous attitude and great customer service. Thank you, Sameer, for your outstanding support!
Michael has helped me out, very helpful and respectful associate. Got a great deal on a TV i didnt really need. Lots to choose from but a lot of items are so beat up and missing parts that makes one wonder HOW they are priced at the prices that they are.
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