ID
Integrated Dermatology Of Tidewater
Soins complets de la peau avec des plans de traitement personnalisés à Norfolk.
3.4(5 avis)
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Soins complets de la peau avec des plans de traitement personnalisés à Norfolk.
Integrated Dermatology Of Tidewater est un cabinet de dermatologie situé au 885 Kempsville Rd à Norfolk, VA, offrant des soins médicaux de la peau. Les avis soulignent des soins compétents et approfondis de la part des prestataires comme le Dr Julie Johnson, et de nombreux patients louent le personnel professionnel mais accessible. Le cabinet se concentre sur des plans de traitement personnalisés pour répondre à diverses préoccupations cutanées, dans le but d'aider les patients à retrouver confiance en leur peau. Alors que la plupart des retours sont positifs quant à l'expertise clinique et aux interactions accueillantes, certaines critiques notent des difficultés avec le service téléphonique et la prise de rendez-vous. L'équipe est dédiée à fournir des soins dermatologiques dans un environnement de soutien.
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Diagnostic et traitement des affections cutanées telles que l'acné, l'eczéma, le psoriasis et les éruptions cutanées.
Examen et biopsies complets pour la détection précoce et la prise en charge du cancer de la peau.
Des services comprenant le Botox, les injections de comblement et les traitements au laser pour améliorer l'apparence de la peau.
Des stratégies de soins personnalisées adaptées aux besoins et objectifs de chaque patient.
Aide à la vérification et au traitement des demandes d'assurance pour faciliter l'accès aux soins.
I recently called the Kempsville Road office as a potential patient of Dr. Schreider. My experience with the receptionist, Mary Ann, was very disappointing. There was no greeting, and her tone was flat, disengaged, and seemed annoyed. When I asked about the doctor and the procedure methods, she said she had "no clue what they do back there" and did not seem interested in helping. She took my basic information and asked about my insurance. I explained I have very good insurance, which she confirmed they accept, but when I said I didn’t have my insurance number with me, she told me to call back once I had it. I was looking forward to learning more about Dr. Schreider, who seems to have good reviews, but because of this interaction, I asked her to delete my information and will be looking into another practice. As someone with over a decade in healthcare, I know how important first impressions and welcoming customer service are, especially since patients often come to doctors in vulnerable moments. This experience was unwelcoming and not reflective of the care I would expect.
Poor Customer Service & Difficult Booking New Appt (ON HOLD FOR 45 MIN) -- When I called to book a new appointment. A woman answered in a rather unwelcoming tone. I asked if she could confirm that my specific insurance plan was accepted. She took my information and put me on hold..... FOR 45+ MINUTES. I hung up and called back. A different woman answered the phone and I calmly explained her what just happened and if she could help me. Her initial response was, "well that wasn't me." I wasn't asking for an apology but I wasn't expecting her to get defensive haha. Will 100% be finding another dermatologist that accepts Sentara.
Everyone at this office is so kind and amazing! The front desk and MAs were helpful and welcoming, and Julie Johnson was fantastic. She is thorough, knowledgeable, and easy to talk to. Highly recommend!
I love the office staff, they’re very welcoming and always willing to help. Dr.Julie is the best, hands down! She is very knowledgeable and informative. Her personalized treatment plans work, she is professional but still down to earth and easy to talk to. I would highly recommend this office. Thank you all for all you do.
I have been seeing Julie. She is absolutely amazing and so kind. She is thorough and listens. The staff that I have interacted with at the front desk and the nursing staff have been absolutely great. I highly recommend the team Because they are helping me get my confidence back with my skin, but they are also super kind.
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