MR
Mr. Roof Louisville
Mr. Roof Louisville : des soins de toiture honnêtes, avec un savoir-faire fiable.
3.6(5 avis)
Toiture
$$$
Mr. Roof Louisville : des soins de toiture honnêtes, avec un savoir-faire fiable.
Mr. Roof Louisville est une entreprise de couverture et entrepreneur général basée au 3600 Chamberlain Ln, Suite 218, Louisville, KY 40241. Les avis soulignent l'honnêteté, des explications claires, des tarifs équitables et un soutien solide en matière de garantie, avec Lonnie, le chef de projet Joey, et Adam Billings mis en avant. Certains clients ont signalé des fuites ou des problèmes de nettoyage du chantier, mais d'autres louent les produits Owens Corning et le leadership professionnel.
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Installation complète de toiture utilisant des matériaux de haute qualité tels que les bardeaux Owens Corning, avec des options pour divers styles et garanties.
Services de réparation d'expert pour les fuites, les dommages causés par les tempêtes et l'usure, y compris les réparations des solins et du platelage.
Installation d'un bardage durable pour améliorer l'esthétique et la protection de la maison, avec une consultation professionnelle.
Aide pour naviguer dans les procédures d'assurance liées aux demandes de dommages de toiture afin d'assurer une couverture équitable et des transactions fluides.
Support pour les réclamations de garantie et les réparations de suivi afin de maintenir les garanties sur la main-d'œuvre et les matériaux.
Inspections complètes de la toiture et de la propriété pour évaluer les dommages et fournir des estimations détaillées.
These guys stand by their product and the workmanship provided. Adam Billings represents something missing in American business today- honesty, customer focus, attention to detail, professionalism, and respect that your money can be spent with anyone in the roofing business. We had a warranty claim and the team jumped in and stayed involved until solved. The project manager Joey for our job, another 5/5 employee. Trust these guys, they stand behind their product and work. Owens Corning roof product is the way to go!
Had a new roof put on 5 years ago by this company. Roof had been damaged from wind but never leaked. After they replaced the roof it leaked. We had them out multiple times to fix the leak and was told each time that the problem was fixed. After the last time we didn't notice anymore leaks. However after a strong rain in high winds from an unusual direction we noticed a leak once again. I went to the attic to find it and to my surprise I could see daylight! I shoved a wire through the hole to find it up top and quickly discovered it was due to faulty workmanship. So my roof has been leaking for 5 years and wasn't noticeable until it rotted the wood out. Who knows what other damage has been done to my house in that time. I wouldn't recommend this company to anyone! Won't let me give another review so I'll just add to this one. Now one year later from this occurrence, I now have shingles falling apart right behind my chimney. The last repair made by this company they replaced the flashing around the chimney, which would require lifting the shingles (keep this in mind). That flashing was supposed to have been replaced in the first place. Told on themselves when he told me that's what he did to "fix" the leak. Had them come out to look at it thinking maybe the shingles are defective. They tell me it's not manufacturer defect. It looks like someone was prying on the shingles and caused the damage. Told on themselves AGAIN. Gee I wonder who would have done that....🤔. Now they say they won't cover it but they would be glad to sell me something. I bet you would be! Update: They now have a new general manager, Adam Billings. After being notified of my review and looking over it, he reached out to me and asked if he could come out and put eyes on my roof himself. After looking over my roof, he sent someone out to make the repairs needed. I will say Adam and the repairman that came out were the most pleasant to deal with aside from the original salesman. Seems like the company is making an effort to take care of the unsatisfactory original work done. For that reason I have changed my review from 1 star to 2. Leaving it at 2 based off of original experience. Hopefully under the new management others don't have the original experience that I did.
We have nothing but good things to say about Gary. He answered all our questions and listened to our concerns. He worked great with the insurance company to help make sure we got what we needed. There were several hiccups throughout working with Mr. Roof (hence the not 5 stars) but at the end of the day we are pleased with how our new roof & siding looks.
I will not recommend Mr. Roof at all. Reason one one roofer fell Thur our bedroom ceiling early Friday morning where our pets where locked up In, we did not receive a call about this. I had to come home and find the mess in our bedroom. I work 5 minutes away and could have gotten the pets out of the room until the insulation was cleaned up. Reason 2 they do not communicate with the customer at all. We were told that if there was any extra decking that needed to be replaced, we would be called and notified we were not and they replaced the entire decking with out notifying. Reason three a one day job turned into a two day job then a three day job. Reason 4 they never cleaned up at the end of the day when we said we needed our yard cleaned up for pets to use the restroom. Where they put something down is where it stayed we had trash that was left on our neighbors property as well. Reason four they destroyed our newly planted landscaping. Reason five we were quoted a price if all the Decking was to be replaced. The sales person came back out a few days afterwards and told us a completely different price then tried to offer us a $300-$400 credit for all the crap that we had to deal with. To then just adjusting down to what we was originally gonna pay. He’s lucky I wasn’t inside the house at the time because I could tell it was just a ploy to offer no compensation for horrible experience we had to go Thur but make it seem like we was getting a deal and said plywood is $80 a sheet after looking up the price of plywood and it only being $15 a sheet ticks me off. Reason six they didn’t close off our old attic wall vents like they where supposed to do so now we have to wait to even see if that gets done at all and endure another day of dealing with them. Reason seven they never used the magnetic roller on our lawn to get all the nails up I’m still finding metal and nails. Reason eight they blocked all of our neighbors driveways and wouldn’t move. I’m only giving two starts instead of one because our roof does look nice but it was not worth the crap we had to deal with and the fact the sales man is/was a friend of ours. Reason 9 the crew was only supervised once’s early Friday morning and never seen the project manager but once when he came the next day to look at the hole in our ceiling and just keep reaping the same excuse over and over. They didn’t care that our pets could have gotten hurt because there was a hammer laying on the floor and they could have eaten the insulation. Our pets are our children they are not just animals to us and a company that doesn’t understand that will never have my business again. Go with a company that doesn’t sub contract out there workers we even had to tell them several times to take the old satellite dish off the roof. And I do not care what the response from the owner will be. Because it will be some lame excuse to make it look like they did there best or we didn’t do something. We where going to use them for when we need to replace our siding but we will never use MR.Roof again.
Mr Roof did a great job taking care of my roof replacement. They are honest, have good prices, and work cleanly and quickly. Lonnie did a good job walking through and explaining everything and answering any questions.
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