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YourVets Solihull
Des soins bienveillants pour les animaux de compagnie et leurs propriétaires
2.6(5 avis)
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Des soins bienveillants pour les animaux de compagnie et leurs propriétaires
YourVets Solihull est une clinique vétérinaire dédiée à fournir des soins aux animaux de compagnie à Birmingham. Le personnel est reconnu pour sa convivialité et son empathie envers les animaux et leurs propriétaires, créant un environnement accueillant pour les clients. Bien que la clinique ait reçu des avis mitigés, de nombreux clients ont salué la gentillesse démontrée lors de moments difficiles. Cependant, des inquiétudes ont été exprimées au sujet de certaines interactions du personnel et de la qualité des soins prodigués lors d'urgences. Animé par un engagement envers le bien-être animal, YourVets Solihull vise à répondre aux besoins des animaux de compagnie et de leurs propriétaires avec compassion.
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Examens de santé complets et vaccinations pour maintenir vos animaux de compagnie en excellente forme.
Soins médicaux d'urgence et interventions chirurgicales disponibles pour les animaux de compagnie en situation critique.
Diagnostics avancés, y compris échographies et analyses en laboratoire, pour identifier avec précision les problèmes de santé.
Plans de bien-être personnalisés, lutte antiparasitaire et soins dentaires pour prévenir les problèmes de santé futurs.
Soutien compatissant et services d'euthanasie pour les animaux de compagnie, garantissant dignité et confort.
Disgusted by the practice that is taking place here and they should not be allowed to continue! Took our dog here for emergency treatment and was met by a very rude, apathetic receptionist named Amanda. She wouldn’t clearly answer any questions or concerns and when showing upset emotions, due to evidently being overwhelmed by the condition of our dog, she showed no interest and threatened to call police if emotions did not subside. We had been here many hours and it was almost as if she was fed up with us. She clearly is not appropriately trained to deal with escalating behaviour, which is common in these kind of circumstances and if anything, she heightens emotions by her poor behaviour. She should not be working at a veterinary surgery if she cannot simply show any form of compassion towards pets and their owners. The veterinarians here are not much better and I am baffled as to how this place continues to stay open. A top priority for working in this field is empathy and meeting the needs of pets and their owners and this company have completely missed the mark. Rest assured we will find another veterinary surgery who will provide us appropriate support and meet our needs! In conclusion - Do not take your pets here!
Ironically perhaps my dog loves the staff here! (Once she’s inside the door that is). From a human perspective, the staff are always polite and friendly and show real empathy to pet owners and the pets themselves. Can’t recommend these folks enough!
We were treated very poorly at this vets after attending for an out of hours appointment with my dog. The vet was abrupt and unsympathetic, when I couldn’t afford the £2500+ emergency surgery my dog required, but started her on an expensive course of injections instead (not a cure for my dogs condition). I was distressed and felt uncomfortable due to the treatment I received. The vet did not save the results from my dogs ultrasound, despite charging me £150 for it, and didn’t even listen to her heartbeat during the appointment. I later got the treatment my dog needed elsewhere , for a third of the price and was treated with compassion. It took Yourvets 18 hours to send the referral to the new vets - whilst my dog was critically unwell I had to chase them for this. I have since raised a formal complaint and the response I have received is very disappointing - not addressing my concerns, covering over what happened and outright denying my truth. I would advise against taking any beloved animal here. We are now registered at 608 vets Solihull, and having a much better experience.
Never will I bring an animal to this vets again. The staff are very rude & really do not know how to speak to people (apart from Sadie - who is lovely). A big shame as it was not like this a few years ago, they actually cared then. Please think twice before sending your loved ones here.
just wanted to say a massive thank you to all of the team for being so kind with my lovely squidge at the end of his life, particularly karla who took care of both me and squidge and was so kind to both of us 🤍 squidge received as much compassion as a larger pet would have, and i will be eternally grateful 🫶🏻
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