Batteries Plus Phone Repair

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Tanisha Anderson

via Google

the staff was extremely fast and respectful also very knowledgeable I appreciated their service

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Andrea Jimenez

via Google

Rapide et simple. Le personnel est aussi poli. Mon iPhone 6S Plus a déjà été réparé deux fois auparavant dans des ateliers différents. Cinq mois plus tard, mon écran se brouille et devient tout noir. Je pouvais encore entendre le verrouillage du téléphone, les sonneries et les tons des messages, sauf que mon écran était tout noir. J'ai essayé de faire un hard reset mais rien. J'ai décidé d'essayer cet endroit, ils m'ont dit que mon écran était en train de lâcher et qu'il devait être remplacé, ce qui coûterait 119 $ après taxes. Assurez-vous de demander s'il y a des promotions ! Si je ne leur avais pas demandé, je n'aurais pas obtenu 10 $ de réduction. Après être venu le récupérer, ils m'ont donné le total sans la réduction de 10 $, j'ai donc dû m'assurer qu'ils la déduisaient du prix. Le prix total était de 109 $.

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Randal West

via Google

Je n'ai jamais fait réparer mon téléphone auparavant, j'en achèterais normalement un autre. Cependant, cette fois-ci, j'avais vraiment besoin de ce téléphone et j'en étais vraiment content, alors j'ai décidé de le faire réparer après avoir cassé l'écran. Le service client était au top, ils ont réparé mon téléphone en moins d'une heure et ont aussi remplacé la batterie à moitié prix. Je recommande définitivement cet endroit pour le service. Je reviendrai.

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Clark Lima

via Google

Dear Sir or Madame C/S Manager Below is my 1 star customer experience, I had at your Stockton location on May 26 2018 I arrived 10 minutes before my schedule appointment. I chatted with the clerk while checking in and somehow relayed the following information. Home bound I don’t get out often Discussed my major disabilities and the material loses I incurred after the removal of the tumor found within my spine and other related surgery’s. When I was advised the approximate repair time was 1.5 hours and that I could return later. I relayed that I came from Isleton (54mi round trip) I’m really not supposed to be driving , but need he phone fixed because WiFi and hotspot from my phone to run my house order food Meds etc so I had planed to stay. He pointed out the benches and said you can wait there if you like or in your car. I asked about guest WiFi access to read my tablet while I’m waiting? I was advised, “we don’t have WiFi.....”I told him that I glad I brought my lunch it will give me something to do. I told the clerk that I am in his computer database already, and joked it should be labeled preferred customer 4 **** owning 4 vehicle Batteries from your store. The latest being the one installed in my Tahoe 2 months ago. While turning for the door, I requested a quote for an extra vehicle key? The clerk looked it up. He, advised me that my 2004 Chevy Tahoe key is $35. I declined. Returning to my truck to eat lunch and thinking it’s a good time to clean out my glove box I turned on my tablet to check for open WiFi networks and the first 3 WiFi networks to appear listed just happened to say BPStore. Exactly 1.5 hours later returned to the front desk to check on an ETA. The “Manager” Ana, brought me my unprepared phone stating your phone is not 6 as listed it’s a iPhone 6S which cost apex. $30 more and if I cared to wait they have time to do the repair adding that the $10 coupon I came in with would still be honored. Momentarily forgetting that they had my cell phone, I quickly responded “why didn’t you call me,” next spinning and pointing right out side the door asking “why didn’t you come get me” The manager stated she was sorry “ it’s our fault” that the clerk should of made sure what make model before accepting it for repair. The whole time I was sitting within site and sound for and hour and a half in a white 2004 Chevy Tahoe parked in the handicap space directly in front of the store entrance. See photo I observed clerks exiting the store no less than 3 time thinking they were coming to get me, however they were helping other customers with car new battery’s and core exchanges. Even with all the above knowledge the Manager I assume didn’t bother to even wonder about me or my possible location. While paying my clerk within hearing distance of the manager I asked if I can at least get a screen protector for all this time and trouble. The manager just ignored me and the clerk quoted me $35 I asked the manager or her name and requested she review my notes for a letter I would write to corporate, please dispute zany facts I may have gotten wrong? She did not want to but after I stated loud enough for other customers to hear “ you let me sit right there for an hour and a half in pain for nothing and you can’t take 2 minutes to read a few sentences? She handed back my iPad (also shattered due to my nervous system problems The cane I was using dropped from my numb hands 2X @ the register) she gave me her First name handed me my devise turned her back & walked away. The whole experience made me feel so insignificant I’m not looking for sympathy because I disabled now but was expecting a little bit of respect as any customer would and should receive- Tech informs manager informs sales clerk or not most likely because no one informed me and I was 30ft away.

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Lisa Horn

via Google

Super service !! Ils ont réussi à sauver mon téléphone et à le rendre prêt pour moi en quelques heures. Je vais définitivement continuer à faire affaire ici !