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CARSTAR Collision Specialists East
Réparations de collision de premier ordre avec un service attentif et une assistance sans tracas pour les assurances.
4.2(5 avis)
Réparation automobile
$$$
Réparations de collision de premier ordre avec un service attentif et une assistance sans tracas pour les assurances.
CARSTAR Collision Specialists East à Wichita offre des réparations automobiles professionnelles avec un service courtois et attentif. Les retours des clients mettent en évidence un travail d'excellente qualité, des mises à jour claires sur l'avancement et une assistance dans la coordination avec les assurances et les besoins de location de voiture. Alors que les avis louent la réactivité et la qualité de l'équipe, une expérience signale un délai d'exécution plus long que prévu, ce qui souligne l'importance d'une communication rapide et en temps voulu.
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Réparation complète de la carrosserie après collision, incluant le redressement du châssis et le remplacement des pièces.
Réparation experte des bosses et éraflures causées par la grêle ou de petits impacts, pour restaurer l'apparence du véhicule.
Peinture et finitions de haute qualité pour correspondre à la teinte d'origine, garantissant une finition homogène.
Aide pour les réclamations d'assurance, les devis et la coordination pour faciliter le processus de réparation.
Aide à l'organisation de véhicules de location pendant la réparation afin de minimiser les désagréments.
Very professional and courteous. The work they did was excellent.
I had a situation come up with the door of my vehicle due to my kid messing around with my car. I had recently owner retained it from hail damage, and did not want to file another claim. I brought my car to these guys and they took my door off, fixed it, and didn’t charge me a dime. I happen to be a State Farm Rep and immediately shot these guys to the top of my list of referrals. Top of the line, classy guys. Best of the best.
I had a good experience, from the phone when I called to ask questions and make an appointment, to the reception with the persons who gave me the estimate, and help with the entire process with my car insurance, such as estimates, photographs, and help with renting a car while the repair process lasted, etc. Then they meticulously informed me of the progress of my car. Whenever I called for any reason, they always answered me very kindly. My car was repaired to perfection, so you couldn't see a single defect. Many thanks to all the staff I communicated with, as well as to the Spare Parts staff, who did an excellent job. Thank you very much!!
Current Customer. ******update: it’s now January 2nd, still haven’t gotten my car back. I’ve spoken with the estimator twice since my initial review. “He stated it should be coming out of paint here in the next day or so, I’ll give you a call when it’s ready”****** Decided to try CARSTAR based off the reviews. Had a conversation with Chuck (estimator) about have a single part (fender) painted for my X5. I was assured this would be a quick turn around on since I was dropping it off. (Out of town customer that had time constraints) The price was fairly steep ($580ish). Honestly more what I expected, but based off reviews I felt it had value. And chuck assured me it would be in and out. Here it is going on 3 weeks now. My part still isn’t painted. Haven’t been contacted about my part. I called early last week and was told that it just went back. And now unsure when/ if I can even get it. I was working here for a month out of town from Texas but now have to return home without having my car part. Hoping CARSTAR doesn’t try to mechanic lein my car as I’m now out of state back home and unsure when I’ll be returning to Wichita. Tough pill to swallow considering it will cost me $160 and ten hours in gas/time round trip to resolve.
Excellent customer service - Chuck went above and beyond, even sorting out insurance and rental car issues for me. The work is exceptional - my ride looks brand new!
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