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Christian Brothers Automotive East Wichita
Un entretien automobile honnête et transparent à Wichita, guidé par des conseillers de service de confiance.
3.2(5 avis)
Réparation automobile
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Un entretien automobile honnête et transparent à Wichita, guidé par des conseillers de service de confiance.
Christian Brothers Automotive East Wichita propose des services de réparation automobile au 1302 N Woodlawn Blvd, Wichita, KS. L'atelier est salué pour son service honnête et transparent, avec le conseiller de service Joseph Vulgamore mis en avant pour des explications claires et des soins fiables. Les clients notent un personnel professionnel et calme et une assistance utile, y compris des navettes lorsque cela est nécessaire. Certains avis mentionnent des frais de diagnostic, des plannings chargés et des lacunes de communication, mais l'accent reste sur des soins automobiles accueillants et axés sur le client.
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Diagnostics complets du véhicule pour identifier précisément les problèmes, avec des explications transparentes et des tarifs équitables.
Services experts du système de freinage, y compris les réparations des conduites, le remplacement des plaquettes et les vidanges de fluides pour la sécurité.
Des réparations mineures au remplacement complet du moteur, réalisées par des techniciens certifiés avec des pièces de qualité.
Changements d'huile réguliers, diagnostics de fuites et entretien des fluides pour prolonger la durée de vie du véhicule.
Assistance de dépannage d'urgence avec service de navette et interventions rapides pour les conducteurs bloqués.
Assistance pour les réclamations de garantie et communications avec des prestataires tels que Route 66.
Brought my truck here for a diagnostic. They said I needed a whole new motor replacement and reminded me 6 times that the bottom of my truck had mud built up. I assume that’s why the half way put my truck back together. I got to San Antonio when I realized they didn’t even put my ac belt back on. With a kid in the car in traffic. I take it to a shop they also didn’t even tighten my air intake back on or hook up all the hoses correctly. I’m 100% positive this was them because they explained taking all this stuff off during the diagnostic. Then I leave a voicemail and never get a call back. I’d never bring my car or truck here. Don’t let the Christian stuff fool ya. Other mechanic also says I don’t need a motor at all and trucks running fine now for less than 100$
I was driving through town when my brake line suddenly burst, and I had my two dogs with me. I was extremely stressed and close to a meltdown, but everyone here immediately made me feel like welcome. The team was so kind, calm, and helpful during a very urgent situation. They even drove me and my dogs to a hotel, helped unload my belongings, and later drove me back to the shop. The cost was very reasonable, and they repaired my car within 24 hours. I am incredibly grateful for the entire team, especially Anthony and Joe. I truly can’t thank them enough.
I do not typically do surveys or reviews but the main reason for my visit ; and why I will continue to return is my service advisor, Joseph Vulgamore. I have followed Joe from other service centers and dealerships because he consistently goes above and beyond. He understands how particular I am about my vehicles and also knows that my mechanical knowledge is limited. Joe always takes the time to clearly explain what needs immediate attention and, just as importantly, what can safely wait. His honesty, transparency, and patience are the reasons I trust him completely. This was my first visit to Christian Brothers, and I made a point to observe how the shop operated. Even with some difficult customers and a very busy schedule, the entire team remained professional, calm, and friendly. I needed a ride to work when dropping off my vehicle, and even the driver had an incredibly positive attitude. My appointment was last minute and scheduled on a Friday just before a holiday, and Joe still made sure my vehicle was taken care of. That level of commitment is rare. As long as Joseph Vulgamore is at Christian Brothers Automotive East Wichita, I will be bringing all of my vehicles here no matter the drive. If you’re looking for a service advisor you can truly trust, ask for Joe
I have always taken my car to Christian Brothers. They are very courteous, listening to your request and servicing your car as promptly as possible. They are always busy, so communication takes time and at times seems to take longer than expected. But overall, the service is excellent, they are very friendly and professional. I appreciate their service.
My overall experience has been bad. I took my vehicle to you guys in March for an oil leak that you guys stated I had. I paid the $170 diagnostic fee then. I told you that I have Route 66 Warranty and you guys said you would contact the warranty company and get back with me. No one reached out to me at all regarding this. Fast forward to Friday 10/31. I took my vehicle here again and I questioned the “oil leak”. I was told I have to pay another $170 because prices increase and your quotes are only good for 60 days. Well that would have been nice to know in March but again no one communicated that with me. I also had to call on Friday 10/31 at 4pm to ask when my car would be done because no one would call me about the status of my vehicle. I called Monday 11/3 to ask if you have reached out to Route 66 and I was told that you would call closer to closing time with other vehicle requests. I also asked for a call back once you hear from Route 66. On Tuesday 11/4, I called Route 66 because I’m so frustrated at this point with the lack of concern and communication on Christian Brothers behalf. Route 66 told me that the pictures they were sent from you guys did not show an oil leak it did show oil seepage. Now I’m even more frustrated because I paid you guys TWO diagnostic fees and nothing has been done on my car. Route 66 also said that on my inspection report it shows that I stated I have oil leaking on my garage floor. That is completely false. I never said that. I don’t even park my car in the garage. I feel that I should be reimbursed my diagnostic fees considering you misdiagnosed my vehicle. You guys have failed to reach out to me both times. I’m waiting on you to get answers and I’m not getting them.
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