Avis
3.4(5 avis)
Répartition des notes
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F
Fred Learey
via Google
il y a environ 2 mois
Yesterday Peterman Brothers came out to look at our heating unit and told us we needed a new burner, but that it couldn’t be replaced until Monday. At the time, the unit was still working—just intermittently. After the technician left, the heat never turned back on. I called Peterman Brothers and was told they couldn’t send anyone back out until the following day. With temperatures at -2°, we were forced to find somewhere else to stay for the night. This morning I had another HVAC company come out. They immediately found that the Peterman technician had not turned the gas back on and had also reinstalled one of the burners incorrectly. The new company had replacement burners on hand, installed them easily that same morning, and charged about half of what Peterman Brothers had quoted. I’ve been a member for a while, but the quality of service has clearly gone downhill. Leaving a family without heat in subzero temperatures due to basic oversight—and then being unable to respond—is unacceptable. The fact that another company resolved the issue immediately and at a much lower cost only added to the frustration. I hope Peterman Brothers takes a serious look at their service standards and training, because this experience was extremely disappointing. Also one other note. They did not wear booties on their feet when they came in the house so they tracked in salt and snow.
A
Andrew Leyvia Google
il y a environ 2 mois
Adam was nothing but professional and kind during his visit. He made sure to thoroughly explain each of his findings, along with showing supporting pictures from deep inside the furnace. Adam was very personable, and took time to ensure our house stayed clean throughout the duration of the maintenance work. Great employee, great service!
R
Rachael Pawlowskivia Google
il y a 3 mois
We just bought a home that still had the original 50-year-old furnace and AC, and Peterman Brothers made the entire replacement process smooth from start to finish. The installation team was absolutely outstanding, knowledgeable, professional, polite, and incredibly respectful of our home. They took the time to explain everything, answered all of our questions, and worked efficiently while keeping everything clean and organized. You can tell these guys truly know what they’re doing and take pride in their work. Going from such an old system to a brand-new HVAC setup has made a huge difference, and we couldn’t be happier with the results. If you’re looking for a company you can trust, Peterman Brothers is top-notch. Highly recommend! - The Pawlowski’s Fort Wayne, Indiana
J
Janice Fieldvia Google
il y a 3 mois
It was New Year's Eve (day) and Harry came to look at our electric panel that was not connected properly at the top and was somewhat dangerous to be touching. He instantly made me feel comfortable and safe by sharing his knowledge on what he was doing, what needed corrected and later, what could be replaced to make everything up to code. He was very professional and friendly. The anxiety filled problem became a calm experience. Thank you Harry.
S
Steven Saylorvia Google
il y a 4 mois
I want to request a refund for my $49 introductory tune-up charge. Lee took the burner tubes off my furnace, took pictures of everything he could then put it all back together without cleaning anything. The next day my furnace stopped working, after years of uninterrupted service. I ended up doing a full cleaning myself and furnace is running as it should. Wasn't sure what he was thinking but then I realized what was really important, THE SALE!
