PE
Psychiatric Emergency Services
Fournit un soutien immédiat en santé mentale et une intervention en cas de crise à Austin.
3.6(5 avis)
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Fournit un soutien immédiat en santé mentale et une intervention en cas de crise à Austin.
Les Urgences psychiatriques offrent des soins de santé mentale urgents et une intervention en cas de crise pour les personnes en situation d’urgence psychiatrique à Austin. L’établissement fournit un environnement de soutien avec un personnel formé visant à stabiliser les patients et à les orienter vers les ressources nécessaires. Bien que les expériences varient, ce service se concentre sur la prise en charge des besoins de santé mentale aigus afin de prévenir l’hospitalisation lorsque cela est possible, en mettant l’accent sur des soins empreints de compassion lors des moments critiques.
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Évaluation et triage immédiats des personnes en situation d’urgence psychiatrique afin de déterminer les soins appropriés.
Soutien et intervention à court terme pour aider à gérer les symptômes aigus et assurer la sécurité du patient pendant les crises.
Aide à la prescription et à l'ajustement des médicaments psychiatriques dans le cadre des plans de traitement d’urgence.
Mise en relation des patients avec des ressources de santé mentale continues, y compris des programmes ambulatoires et des établissements hospitaliers lorsque nécessaire.
Interventions thérapeutiques brèves pour répondre à une détresse émotionnelle immédiate et fournir des stratégies d'adaptation.
It's a journey in life as it is but once you arrive here you are on your way to a New journey a new way and you walk with PES on your side
I went there when i was diagnosed with depression and anxiety.The staff is friendly and cooperative.Ended up seeing a doctor but the i had to wait for a few hours which went by easily.Thank you for all your help, very grateful for the assistance when i needed it the most.
I don’t remember too much around the time I went here due to my mental health crisis, but I will never forget how I was treated in a place intended to help the mentally ill in a time of crisis. I am a Bipolar I who lost access to my medication a year ago. I went to the ER when I was in crisis and was instructed to go to PES asap and get on medication. My boyfriend had to speak for me due to me being in active crisis. I have joint issues in both of my knees and was barely able to move around the facility due to me losing my knee braces while I was in crisis (bipolar I mania makes you very scatterbrained). The way I was treated by staff intended to help the mentally ill launched me into a full blown panic attack. They were hyperfixated on my knee issues and started trying to imply my partner was abusive. Not at all the case, he was trying to help me communicate when I was too ill to. The ER was called since the treatment I received launched me into a full blown panic attack. PES could have saved me and is set up to save people from psych ward stays with undertrained technicians who are often incredibly abusive. No person in active crisis should experience the treatment I experienced. If you mentally equipped to assist the mentally ill, which the young man around my age dealing with me obviously wasn’t, don’t work in a mental health facility. It’s very obvious the staff here have absolutely no training on crisis management, had they have possibly had that (and mobility aids, chronic pain often aggravates people with mental illness and that seems like a thing any medical facility should have), I could have been assisted. Instead, they called EMS who escorted us out the building as if I was some sort of criminal. The most heartbreaking thing they said to my partner is ‘you did everything right, these places just don’t really care about people in crisis’. They obviously thought I was some drugged out homeless woman. I’m a software consultant with an apartment and all I needed was to get back on my meds, hence going there. Because of the lack of care from an ‘emergency services’ facility, I was put in an inpatient facility where I was physically and mentally abused for days. PES was my final hope and they failed me. You guys aren’t an emergency service, you actively failed me while I was in crisis. Because of my experience and the stigma I faced, I’ve actually been inspired to try to get people together to open a facility that ACTUALLY cares about people in crisis. PES should not be a person like me’s final hope. To the staff at this facility: if you’re going to treat mentally ill people so badly they’re having panic attacks because they’re scared of you, don’t work for a psychiatric emergency service. You harmed the wrong bipolar young woman, and I promise you that I’m going to do everything in my power to make sure a place like this isn’t any young woman’s final hope before being abused senselessly at an inpatient facility. None of the employees or care staff I saw that day should be handling people in psychiatric facilities. The disgust I have for this facility has inspired me to contribute to the change Austin desperately needs for the mentally ill.
Omg!! the reviews are just not good. I agree It is important to address any challenges that arise regarding the mental health of patients. For those working here, it is not the job for you if you get frustrated or overwhelmed. You must have a high level of patience and concern but most of all understanding. After all, they are all someone's loved ones.
En tant que patient hospitalisé, j'ai été très bien traité et j'ai reçu l'aide dont j'avais besoin. J'y ai trouvé un environnement calme, même s'il y avait d'autres patients là-bas qui avaient aussi une variété de conditions gravement préoccupantes. Le personnel était attentionné et chacun d'eux m'a appelé par mon prénom dès mon arrivée. C'était si apaisant et gentil d'être traité comme une personne individuelle et non comme un numéro. Franchement. Tout le personnel, de l'accueil au concierge, du personnel de la cafétéria au personnel de sécurité, se souvenait de mon nom. J'ai obtenu l'aide dont j'avais besoin et je serai toujours reconnaissant.
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